Developer Support Associate

| San Francisco | Remote
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We're a group of Customer Experience mages here at Discord, and we're looking for someone who is equally passionate about supporting others with that extra bit of care and problem solving magic! You will need to have angelic levels of empathy and unwavering patience as you troubleshoot diabolical technical issues. This includes helping our developers to integrate our SDK, troubleshoot API issues, debug bot errors, and much more.As a member of our team, you will directly support our communities and developers, listen to their feedback, and share these insights with other teams to help make the Discord experience the best that it can be. If you're looking for a supportive support team, join us!What you'll be doing
  • Identify and provide daily solutions for our developer’s issues with the help of our team
  • Can work collaboratively on solutions, communicate and share these experiences within our team
  • Translate technical speak and troubleshooting steps in a clear and concise manner that even my grandmother would understand
  • Build and maintain effective internal relationships to help identify, report, and resolve issues quickly
  • Contribute on technical documentation for internal knowledge base resources
What you should have
  • A cover letter (This is mandatory.) Don't skip this one!
  • Passion for supporting our users and developers with unwavering patience and empathy
  • Great debugging, problem solving, and analytical skills
  • Ability to think outside of the box and find creative ways to solve problems
  • Experience with troubleshooting API, SDK, and/or bot issues preferred
  • Excellent troubleshooting, documentation and communication skills – both verbal and written
  • Weekend availability
Bonus Points
  • Working experience of Programming, Discord Bots, and/or API
  • Familiarity with support ticketing applications (e.g. Zendesk)
  • Multilingual

New York City residents only: Minimum salary of $68,000/year + equity and benefits
*Note: Disclosure as required by NYC Pay Transparency Law

Colorado residents only: Minimum salary of $/year + equity and benefits
*Note: Disclosure as required by sb19-085(8-5-20).                                   

Benefits and Perks
  • Comprehensive medical insurance including Health, Dental and Vision (plus up to $20,000 for gender affirmation procedures)
  • Mental health resources and quarterly wellness stipends
  • 16+ paid holidays, 4 weeks of PTO + use-what-you-need sick days 
  • Paid parental leave (plus fertility, adoption and other family planning benefits)
  • Generous stipends for headphones, your remote work setup, and lunch on a daily basis (while we’re all remote) 
  • Flexible long-term work options (remote and hybrid)
  • Volunteer time off
  • A diverse slate of Employee Resource Groups 
  • Plus commuter contributions and other perks for office-based employees

About Us

Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests — from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.

We’re working toward an inclusive world where no one feels like an outsider, where genuine human connection is a click, text chat, or voice call away. A place where everyone can find belonging. Challenging? Heck yes. Rewarding? Double heck yes. It’s a mission that gives us the chance to positively impact millions of people all over the world. So if this strikes a chord with you, come build belonging with us!

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Location

Our platform is our headquarters! Because we believe great work isn’t tied to a physical space, most of our roles offer flexibility – whether it’s from the comfort of your home (in approved locations), an inspiring office setting or a combo of both!

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