Developer Support Engineer at Affirm

| Remote
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

Do you love technical problem solving? Do you enjoy teaching others? Do you want a broad exposure to a wide variety of web development technologies? 


As a Developer Support Engineer at Affirm, you’ll be supporting the thousands of developers who are integrating Affirm into their e-commerce and in-store point of sale systems. You will combine your skills as a full-stack developer with your ability to communicate complex technical concepts. Your technically sophisticated, authentic and actually helpful responses will delight normally cynical engineers, who are used to the ‘black-hole’ support experiences they get from the traditional players. Developer Support Engineers are a part of the Engineering Team and work closely with Affirm’s Product, Operations, Account Management and Merchant Help teams. As an early member of this team at Affirm, you will have a huge impact from day one.


What you’ll do:

  • Quickly become an authority in Affirm’s APIs, products, and integrations
  • Be the primary escalation point for technical issues from our Merchant Help Team
  • Prioritize competing escalations from across our Merchant base
  • Creatively solve the unknown problems that inevitably arise as we encounter new platforms, technologies and merchant requirements
  • Develop tools to help scale our merchant facing teams to be more effective
  • Analyze support patterns to deliver insights that drive product improvement
  • Assist our Operations teams with escalations into Engineering

What we look for:

  • Passion to change consumer banking for the better
  • Either significant computer science coursework or one year of professional experience as a web developer. Applications from bootcamp grads will be considered.
  • Proficiency with SQL and at least one programming language such as JavaScript, Python, or PHP
  • Experience integrating UX elements w/ backend services, frameworks, and 3rd party developer APIs
  • Fantastic technical troubleshooting skills - Familiarity with Chrome Developer Tools is a plus
  • A strong voice when writing - you let your personality show without sacrificing clarity (Please submit a cover letter when applying - we actually read them)
  • Task jugglers who can keep dozens of balls in the air and thrive - help build internal tools one day and have a phone call with a client the next! 
  • Bachelor's degree with a strong academic record or equivalent practical experience
Check out our remote-first approach to learn more about the new ways we work.
 
If you got to this point, we hope you're feeling excited about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Affirm's mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.
 
At Affirm, "People Come First" is a core value and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2019 D&I report.
 
We also believe “It’s On Us” to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
 
We will consider for employment qualified applicants with arrest and conviction records in accordance with applicable federal, state and local laws, including the San Francisco Fair Chance Ordinance. By clicking "Submit Application," I acknowledge that I have read the Affirm Employment Privacy Policy, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
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Technology we use

  • Engineering
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages

Location

Affirm's office is located in San Francisco's Financial District with close access to great coffee, restaurants, and bars.

What are Affirm Perks + Benefits

Affirm Benefits Overview

We’re excited to announce that Affirm is now a remote-first company! The majority of our roles can be accomplished anywhere in the U.S. and Canada (with the exception of Quebec). While most Affirmers will have the option to choose a remote-first accommodation, our offices in San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis.

For this new way of working, we’re thrilled to introduce a dynamic and competitive compensation model and total rewards package that complements our remote-first work style. Affirm’s 2021 benefits will allow flexibility for Affirmers to customize their experience by selecting benefits based on their individual needs and preferences to be successful from almost anywhere -- continuing to lean into our value of “People Come First”.

Culture
Volunteer in local community
Partners with Nonprofits
Affirm Cares is a 501(C)3 employee foundation dedicated to supporting nonprofit causes in our communities.
Friends outside of work
Eat lunch together
Intracompany committees
Our Diversity and Inclusion Council is comprised of Affirmers from across all organizations and levels working together to build towards a more diverse and inclusive workforce.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Affirm supports paid parental leave for periods of disability and for baby bonding.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Affirm provides leaves of absences for eligible employees under the federal Family and Medical Leave Act (FMLA) and California Family Rights Act (CFRA).
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend

Additional Perks + Benefits

Check out Affirm's 2020 DEI Report here: http://bit.ly/affirmdei2020

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