Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Director, Business Operations & Strategy

Company

ServiceNow, the fastest-growing enterprise company over $1 Billion, is changing the way people work. The company was founded on the beach in San Diego in 2004 with the belief that getting simple stuff done at work shouldn’t be so hard. And that the complex stuff should be easier to manage. We envisioned a world where anyone could create workflows that worked for—not against—them. The ServiceNow cloud-based platform was built to simplify the way work gets done.

Today, every enterprise is becoming a technology company, creating unprecedented challenges, opportunities, and complexity. ServiceNow helps them run smarter, faster, better. And it helps people spend their time on work that’s meaningful, not menial. We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations, and a career at ServiceNow means challenging yourself to always be better.

Role

We are looking for a Director of Business Operations and Strategy who can be a trusted advisor to the GM of the Risk Business Unit (BU) and a respected partner to cross-functional peers. This role will have high visibility and involvement in both operational and strategic aspects of the Risk BU and represent the BU in corporate initiatives and forums. Further, we are looking for someone with the experience and leadership skills to grow the Business Operations and Strategy team to support the tremendous growth that the BU is undergoing.

What you’ll get to do in this role:

Serve as a key advisor and thought partner to the GM and other leaders Collaborate closely with BU and cross-functional leadership to identify, analyze, and act on critical business challenges and opportunities

What we’re looking for in you:

• Build an intimate understanding of the business’s key drivers, proactively proposing ways to increase business performance and efficiency
• Be part of the end-to-end lifecycle of a project, from strategy to operationalization to execution to results
• Own and drive the quarterly business review and annual long-term strategy processes
• Own the BU’s pricing and packaging strategy, identifying and implementing changes to improve monetization and value realization
• Build a small, but mighty, team to support the BU’s hypergrowth
• 10+ years of relevant work experience (or 5+ years post-MBA or equivalent higher degree), preferably in tech strategy/ops functions, management consulting, investment banking, or private equity
• Strong leadership and influence abilities
• Top-notch data analytics and problem-solving skills, with an ability to synthesize disparate information and data into actionable recommendations.
• Track record of building and managing high-quality teams
• Outstanding organizational and communication (verbal, written, and presentation) skills
• Effective team player who is also an independent thinker
• Self-starter who enjoys working in a fast-paced, collaborative, and innovative high-growth environment
• Knowledge of the SaaS space and business model
• Willingness to roll up your sleeves and take on whatever tasks necessary to get the job done
• Knowledge of the GRC/IRM market is a plus

 

Qualifications

To be successful in this role you have

• 10+ years of relevant work experience (or 5+ years post-MBA or equivalent higher degree), preferably in tech strategy/ops functions, management consulting, investment banking, or private equity
• Strong leadership and influence abilities
• Top-notch data analytics and problem-solving skills, with an ability to synthesize disparate information and data into actionable recommendations.
• Track record of building and managing high-quality teams
• Outstanding organizational and communication (verbal, written, and presentation) skills
• Effective team player who is also an independent thinker
• Self-starter who enjoys working in a fast-paced, collaborative, and innovative high-growth environment
• Knowledge of the SaaS space and business model
• Willingness to roll up your sleeves and take on whatever tasks necessary to get the job done
• Knowledge of the GRC/IRM market is a plus

JV20

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.