Director, Business Systems (GTM)

| San Francisco
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About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.

Gusto’s Business Technology team is primarily responsible for building processes, internal systems, and tools for Marketing, Sales, Customer Experience, People, and Finance teams. We’re looking for an experienced Business Technology leader to empower a team of business analysts and work closely with biz teams to deliver world-class systems and tools for Marketing, Sales and Customer Experience, teams.

Here’s what you’ll do:
  • Serve as the strategic liaison between Marketing, Sales, Customer experience teams and Business Technology for strategy development, solution discovery, service management, risk management, and relationship management.
  • Develop and enhance relationships with key business stakeholders, actively manage expectations and monitor satisfaction levels.
  • Develop business technology roadmap aligned with business strategy and department goals
  • Drive the quarterly OKR planning process in partnership with business and other business technology teams, commit to projects based on the capacity and deliver on the commitments
  • Empower a team of business analysts and partner with the Development team to deliver on the OKR’s
  • Attract, develop, and retain high performing business analysts to meet the current and evolving needs of the business through effective recruiting, training and development, coaching and mentoring and performance management.

Here’s what we’re looking for:

  • 8+ years of experience with business analysis, planning, and stakeholder management supporting Sales, Marketing and Customer experience organizations
  • 4+ years of technical program management experience
  • 3+ years of people management experience
  • 3+ years of salesforce and related platform experience
  • 3+ years of big 5 consulting experience
  • Experience with business capability modeling and business architecture
  • Positive problem solver who loves the challenge of advancing customer service beyond the status quo.
  • Empathetic and employee-focused: You care deeply about the people in your team, helping them to achieve their personal and professional goals, and enabling them to do the best work of their lives.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks

Location

525 20th Street San Francisco, San Francisco, CA 94107

What are Gusto Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Diversity Program
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