Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development.

Fastly’s customers use our edge cloud platform to ensure concertgoers can buy tickets to the live events they love, travelers can book flights seamlessly and embark on their next great adventure, and sports fans can stream events in real time, across devices. They include many of the world’s most prominent companies, including Spotify, Alaska Airlines, Hulu, The New York Times, and Ticketmaster.

We're building a more trustworthy Internet. Come join us.

Director, Business Systems 

Fastly is looking for a new leader to head up the team responsible for our Go-To-Market technology stack including our Salesforce org and it’s peripheral ecosystem. Key responsibilities include leading our efforts to streamline our Lead-to-Opportunity, Quote-to-Cash, CLM, and Customer Success infrastructure. You’ll be helping to grow and mentor a team of salesforce admins, developers, and systems analysts, as well as managing external resources where appropriate. You will be expected to develop new ideas, find new capabilities in Salesforce and our other applications, and drive their implementation and integration. You will be driving towards the goal of improving and streamlining the user experience of getting work done at Fastly. 

Succeeding in this position requires you to be an ambitious self-starter with proven technical, problem-solving, and people skills. You should enjoy becoming a subject matter expert in multiple areas and have a strong affinity for efficient processes, a well-organized database, and a passion for clean data. You should enjoy the excitement of working in a constantly evolving and growing environment while balancing your technical skills, collaborative cross-team problem solving, and ability to build and lead a team. This role reports to the Senior Director, Business Systems & Data.

What You'll Do

• Build a high performing Go-To-Market technology team through mentorship, training, and direct feedback.
• Manage the strategic roadmap for our Go-To-Market technology in coordination with leadership and stakeholders. 
• Lead the team in the development of the technology strategy and roadmaps.
• Optimize the functional areas of data management, contacts, leads, campaigns, opportunities, quotes, orders, contracts, and cases.
• Ability to triage issues as they come in to help with assignment and routing of production support needs.
• Stay current with Salesforce releases and corresponding documentation and provide new functionalities and solutions as needed.
• Partner with cross-functional leaders that address strategic business issues and create plans to apply appropriate technology solutions.
• Ensure effective and accurate tracking and logging of Salesforce support and related report issues.
• Effectively communicate with internal and external stakeholders on a regular basis regarding progress on projects, performance and potential business risks.
• Establish and manage relationships with our vendors and suppliers.

What We're Looking For

• 10+ years of experience with Salesforce 
• 5+ years as a people manager with a demonstrable ability to excel in a leadership role
• Expert level familiarity with Salesforce and it’s peripheral ecosystem
• Ability to lead a team through large projects and technical decisions 
• Ability to reasonably estimate the time for tasks and then meet deadlines set by those estimates; ability to quickly and effectively prioritize multiple requests
• Ability to build strong relationships with functional team leadership.
• Excellent written and verbal communication skills with a pleasant, supportive, and customer-focused personality and the ability to work across all levels in an organization
• Ability to manage multiple priorities with focus and with the company’s strategic goals in mind
• Must excel in a fast-paced environment 

Why Fastly?

• We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
• We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. In fact, 50% of our employees work outside of SF! An international remote culture is in our DNA.
• We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits like up to 20 weeks of paid parental leave, options for free medical/dental/vision plans, and an open vacation program that enables our folks to take the time they need to recharge (some benefits may vary by location).
• We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
• We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply!

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment.

Employment decisions at Fastly are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Fastly encourages applicants from all backgrounds.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Fastly. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.

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