Hinge Health is pioneering the world's most patient-centered Digital Clinic for back & joint pain. Hinge Health’s Digital Clinic is the #1 musculoskeletal (MSK) solution for employers and health plans. MSK conditions are the #1 medical spend for US employers. Hinge Health is finally making it easier to bring expert-recommended care to millions of patients by being the first company to combine wearable-sensor guided exercise therapy with 1-on-1 health coaching and patient education. Only Hinge Health has clinically validated outcomes across 4 peer-reviewed studies showing reductions in: chronic pain, opioid use, anxiety, depression, absenteeism, and costly surgeries.

4 in 5 employers with a digital MSK solution partner with Hinge Health and we are poised to triple our customer base again in 2021. Hinge Health has raised $126M to date and has 300+ employees across our San Francisco, Portland, Minneapolis, Chicago, and remote offices. 

We are looking for a Director of Coaching Operations to lead on the day to day operations management of our 160 person and growing Health Coach organization. This person will focus on scaling our Health Coach hiring and training models, implementing processes to drive consistency and workflow optimization, and expanding our quality assurance processes for our health coach and coverage coach teams.

 The ideal candidate will have 5-7 years of experience in operations with a demonstrated ability to scale a function in fast paced environments. We are looking for an individual who can see the “big picture” but is also willing to roll up their sleeves to continuously improve every detail of day to day operations.

WHAT YOU'LL ACCOMPLISH

• Collaborate with coach and coach managers to increase consistency in highest impact workflows while maintaining participant outcomes and employee satisfaction.
• Key decision maker as we expand our workforce management models, including introducing part time health coach employment, and scaling the model/s chosen.
• Partner with our Head of Training and Development to adjust and scale our new and tenured health coach training approaches as we double the team. 

WHAT WE'RE LOOKING FOR

• Operational and Analytical Rigor: You have scaled teams past Dunbar’s number successfully, maybe more than once. You are rooted by data driven decision making and are comfortable running your own analyses.
• Problem solver: Ability to break a large problem into tangible pieces. You are able to be creative in resource constrained environments. 
• Process skills and techniques: Proven aptitude around project management, from vision/strategy through delivery, analysis, and iteration. 
• Effective collaborator. Able to build relationships and collaborate with various stakeholders as a trusted & respected thought-partner. 
• Adaptability: Always up for the next challenge, be it a change in business priority or novel team issue.
• Passion for our mission: Personal connection and/or track-record of mission-driven work. 

WHAT SHAPES OUR COMPANY

• Communication: Prompt and concise 
• Learn-it-all (vs know-it-all): Always willing to learn 
• Hustle: Creative, unrelenting, finds a way 
• Trust/Accountability: Always acts in the team and company’s best interest
• Frugal: Don’t waste money and especially not time

WHAT YOU'LL LOVE ABOUT US

• Competitive compensation with meaningful stock options
• Medical, Dental, Vision, Disability and Life Insurance (We cover 100% of your premium and 75% for your dependents) 
• 401K match 
• 3 months paid parental leave
• Daily lunch
• Professional Development budget 
• Monthly wellness benefit
• Generous mental health stipend
• Noise-cancelling headphones
• Work from home policy
• Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company’s lifecycle

If you're interested - we'd love to hear from you. No recruiters, please.

Hinge Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

We celebrate diversity and are committed to creating an inclusive environment for all employees.