Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is headquartered in San Francisco, California, Earth.

About the Role:  

The Customer Success team at Planet is seeking an experienced leader to manage a growing team of Customer Success Managers in the Americas. Your mission will be to develop the existing team and hire world class talent in this fast-growing region.   The CS Director will also serve as a key voice for the CS function in the region, acting as the executive sponsor for customers and working with other cross functional leads to ensure we’re doing everything we can to drive value and satisfaction with our customers.   This position co-owns renewals and expansions targets for the region, working closely with the team of CSMs and Sales to meet and exceed our ambitious goals. 

Impact You’ll Own:

• Customer value and satisfaction in the region
• Leverage your skillset, your team and Planets resources to manage an impressive portfolio of customers, driving renewals and expansions
• Hire and develop exceptional CSM’s and CS Engineers
• Serve as the voice of the customer, advocating to improve our solutions with the product team
• Work with our marketing team to ensure your team’s customer success stories are shared far and wide!

What You Bring:

• Extensive customer facing experience (preferably in Customer Success leadership or equivalent)
• Direct management experience
• Exceptional customer communication, negotiation, and presentation skills
• Experience driving value, expansion, and renewals with customers
• Works well across distributed and cross-functional teams; strong ability to lead and influence others
• Excellent verbal and written communication skills 

What Makes You Stand Out:

• Previous experience in consulting
• GIS, geospatial, or remote sensing background

Benefits While Working at Planet:

• Comprehensive Health Plan
• Wellness program
• Flexible Time Off
• Recognition Programs
• Commuter Benefits
• Learning and Tuition Reimbursement
• Parental Leave
• Offsites and Happy Hours
• Volunteering Benefits

Some Press About Us: 

Our CEO, Will Marshall featured on TED and featured in a Planet Blog

“Planet: Bringing Space Back Down to Earth”

Tiny, privately owned satellites are changing how we view the Earth features in NBC News

“Planet And Rocket Lab Create Mission Patch To Honor Women In Aerospace” —Planet Blog

Why we care so much about Belonging. 

We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate  north star of Belonging, dreaming big as we approach our ongoing work with diversity, equity and inclusion.  If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply!  At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description.  We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts.  We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride.