Ridecell (www.ridecell.com) is powering next generation of ridesharing, carsharing and autonomous shared mobility services. As the world shifts to a mobility on-demand model and new companies rush to enter as service providers, Ridecell is ready to support these initiatives. Already 20+ customers, including Penske, Renault, RideKleen, Blu Smart and AAA use our proven platform to build their shared mobility businesses.
As a critical part of Ridecell’s growth and customer retention, this person will scale and lead a team of Customer Success professionals to cultivate relationships with our customer base and expose the value of our software. This is a unique opportunity to own a team that is tasked with impacting the success of our customers

Responsibilities

• Serve as the account owner of all client(s)
• Serve as the leader of client engagements involving technology implementations
• Deploy strategy to help customers adopt and see the value of Ridecell software ultimately leading to high customer satisfaction
• Develop and maintain key relationships with senior level clients
• Direct the strategic planning and execution of presentations, plans and concepts
• Manage senior-level Client Engagement leaders who manage the day-to-day work on each implementation
• Ensure service levels and tactics are keeping with strategic goals
• Keep current on industry trends, news and happenings and bring innovative concepts forward
• Develop, investigate and initiate opportunities and partnerships
• Communicate client requests and information to the appropriate agency departments and individuals
• Manage resource needs across all service lines (technology, creative, project management, etc.) to meet launch dates on time and on budget
• Leverage data and insights to drive strategic recommendations to client

Requirements 

• 10+ years managing a customer success, customer support and/or tech operations team with exceptional results.
• Enthusiastic and creative leader with a proven ability to motivate and focus a team while developing individuals.
• Strong empathy for customers and passion for growth.
• Experience with cloud-based/SaaS solution offerings and ability to articulate the benefits of SaaS.
• Excellent communications skills, both written and oral.