The Challenge
Let’s face it, managing personal finances is hard. 70% of Americans struggle with at least one aspect of financial stability, 1 in 5 has no retirement savings, the average college student graduates with $37,000 in student loans, and the national credit card debt is over $1 trillion. At Digit, we’re building a smart financial assistant to help make financial health effortless for everyone.
We have a collaborative, diverse, and supportive culture and we look for people who are curious, ambitious, and mission-driven. If you're passionate about making an impact and helping real people every day we're excited to meet you!
The Role
We are looking for a people-management obsessed Director of Customer Support to lead Digit’s stellar customer support team as we grow. In this role you will manage managers and help us scale the CS team while supporting our team members excel in both their role and in their overall professional development. This role reports to our Head of Customer Support.
What You’ll Do

• Scale a smart, empathetic and tight CS organization rapidly delivering best in class support to Digit’s member base
• Provide actionable and ongoing career development for both managers and Support Heroes
• Manage managers and be a resource and connection for the rest of the support team
• Deliver on Digit’s CS performance metrics across all our support channels
• Prepare and deliver performance dashboards
• Partner cross functionally with product, engineering, business operations, compliance, legal and marketing as needed
• Work to design, develop and implement support policies and procedures for all support channels
• Take escalated member calls and emails as necessary

Who You Are

• Expert at support people management with proven experience growing and managing a high performing CS team
• Data driven - you use data to manage your team and support your decision making
• Phone support skilled - you’ve managed teams in live phone support environments and know how to speak AHT, abandonment, FCR and the rest of the key call center performance metrics
• Skilled at cross functional partnership and able to ask for what you need to move your team forward
• You’ve been in the CS game for a while and have managed CS teams for at least 5 years
• Ready to go - to grow the team, to work in a super fast moving environment and to keep your team on track through an ever changing start up landscape
• Comfortable rolling up your sleeves when something that may exist at a bigger company isn’t available at a start up

Who We Are:
We want to eliminate the stress and anxiety people feel about their finances so they can focus on what’s most important in their lives. We first mastered saving for people's near-term goals, helping our members automatically save $3.5 billion. Today, we are harnessing our groundbreaking machine learning and personalization technology to give our members an automated smart financial assistant to manage all of their personal finances.
We’re committed to doing the best work of our lives, together. Come see if we're the right team for you.
Digit is a proud equal opportunity employer and we believe that a diverse and inclusive workforce is an imperative. We welcome people of different backgrounds, genders, races, ethnicities, abilities, sexual orientations, and perspectives, just to name a few. We do not discriminate based upon any protected class and we encourage candidates of all identities and backgrounds to apply. Digit considers qualified applicants regardless of criminal histories in accordance with the San Francisco Fair Chance Ordinance.
Digit is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].