Director, Fraud Operations

| Remote
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

As a company that provides consumer financial products, we work diligently to detect and prevent fraud. As the Director, Fraud Operations, you will play a meaningful leadership role in running the company’s fraud and risk operations team. You will lead all aspects of the structuring of policies, processes and tools that are needed to ensure the prevention, detection and investigation of fraud, suspicious activity, and recovery in a highly regulated environment. You will also use your leadership experience to lead and execute a strategic vision for these impactful teams.

What You'll Do

  • Develop short and long term strategies for the fraud operations function to support the consistent and effective identification, assessment, and mitigation of fraud and AML risk.
  • Drive a roadmap of initiatives aligned to business and company goals and objectives. This includes demonstrating a data-backed approach in decision-making and handling fraud risk while championing a culture of process excellence and focused utilization of key performance indicators and key risk indicators for continuous improvement of the anti-fraud practices.
  • Oversight into the day to day monitoring, reporting and insight generation and managing to our quality standards as well as our critical metrics
  • Ensure two-way open communication throughout the organization. This includes keeping your partners informed on strategies and key issue improvements/attributes to prevent, detect, and/or respond to fraud events, address fraud or operational risks associated with new initiatives, or improve the efficiency of existing initiatives
  • Drive employee engagement and a high-performance culture within the team, ensuring effective performance management, mentoring, and development of the team, all while crafting an environment where people can excel through accountability, support, and empowerment
  • Establish Objectives and Key Results (OKRs) and performance indicators against company goals for each team

What We Look For

  • 8+ years in a management or leadership position and with previous experience working in the financial services, fintech space or sophisticated fraud operational role
  • Previous experience in fraud investigations including AML with a background in operations required
  • Experience with case management tooling required
  • A strong leader, doer, motivator, and decision-maker with demonstrable ability to work well with people at all levels
  • Self-starter with solid sense of urgency and accountability and excellent focus on attention to detail with the capability to work and make decisions in a constantly evolving environment
  • Results driven, forward thinking approach with ability to problem-solve complex issues to drive shared goals and outcomes across internal and external teams
  • Able to develop and effectively articulate a vision & strategy as well as communicate strategic direction
  • Ability to analyze qualitative and quantitative data to formulate meaningful insights and compile information in a structured, logical manner
  • Always curious and always learning!
Location
We’re excited to announce that Affirm is now a remote-first company! This role can be located anywhere in the U.S. Remote based employees may occasionally travel to an Affirm office for meetings or team building events. Our offices in San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis.
 
Please note that visa sponsorship is not available for this position.
 
#LI-Remote
Check out our remote-first approach to learn more about the new ways we work.
 
If you got to this point, we hope you're feeling excited about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Affirm's mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.
 
At Affirm, "People Come First" is a core value and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2019 D&I report.
 
We also believe “It’s On Us” to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
 
We will consider for employment qualified applicants with arrest and conviction records in accordance with applicable federal, state and local laws, including the San Francisco Fair Chance Ordinance. By clicking "Submit Application," I acknowledge that I have read the Affirm Employment Privacy Policy, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
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Technology we use

  • Engineering
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages

Location

Affirm's office is located in San Francisco's Financial District with close access to great coffee, restaurants, and bars.

What are Affirm Perks + Benefits

Affirm Benefits Overview

We’re excited to announce that Affirm is now a remote-first company! The majority of our roles can be accomplished anywhere in the U.S. and Canada (with the exception of Quebec). While most Affirmers will have the option to choose a remote-first accommodation, our offices in San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis.

For this new way of working, we’re thrilled to introduce a dynamic and competitive compensation model and total rewards package that complements our remote-first work style. Affirm’s 2021 benefits will allow flexibility for Affirmers to customize their experience by selecting benefits based on their individual needs and preferences to be successful from almost anywhere -- continuing to lean into our value of “People Come First”.

Culture
Volunteer in local community
Partners with Nonprofits
Affirm Cares is a 501(C)3 employee foundation dedicated to supporting nonprofit causes in our communities.
Friends outside of work
Eat lunch together
Intracompany committees
Our Diversity and Inclusion Council is comprised of Affirmers from across all organizations and levels working together to build towards a more diverse and inclusive workforce.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Affirm supports paid parental leave for periods of disability and for baby bonding.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Affirm provides leaves of absences for eligible employees under the federal Family and Medical Leave Act (FMLA) and California Family Rights Act (CFRA).
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend

Additional Perks + Benefits

Check out Affirm's 2020 DEI Report here: http://bit.ly/affirmdei2020

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