About Us

Autodesk has fully reimagined the construction business for the digital age, enabling companies to address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer and field so customers can move seamlessly through each phase of a building’s lifecycle — from design and preconstruction to construction, turnover and operations — with best-in-class solutions that include Assemble Systems, BIM 360, BuildingConnected and PlanGrid. General contractors, subcontractors, and owners around the world rely on ACS to win more work, enhance collaboration, speed decision-making, reduce risk, and improve overall project outcomes.

Position Overview

We are looking for an experienced support leader to direct and grow our global support team and lead the integration of support teams from the PlanGrid and BuildingConnected acquisitions. This role is critical to our customers’ and company’s success.

Responsibilities

• Provide strategic leadership and direction for the consolidation of ACS support teams (PlanGrid and BuildingConnected acquisitions), including aligning customer experiences and support channels, creating processes, managing system migrations, and establishing and aligning success metrics
• Lead the ACS Global Support Team, delivering fast, accurate and knowledgeable service to our construction customers
• Manage a team of 35+ support reps and growing
• Lead and execute on programs that drive customer satisfaction and efficiency
• Drive strategy behind self-service content and tools for customers, including creation of help center content
• Recruit, mentor, coach, performance manage, and recognize team members and managers
• Lead strategy for global support of products as ACS expands internationally
• Effectively collaborate cross-functionally with other ACS leaders and support leaders in Autodesk’s Worldwide Field Organization (WWFO)
• Manage the budget to ensure operating expenses are within guidelines

Minimum Qualifications

• 8+ years in support management for a SaaS company
• Experience managing a large, distributed team
• Passion for serving customers and providing the highest quality customer experience
• Execution- and process-oriented with the ability to solve complex problems
• Collaborative and able to build cross-functional relationships
• Excellent communication and presentation skills
• Experience with Salesforce Service Cloud

About Autodesk

With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It's disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital scientists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.

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