About us:

Grand Rounds is a new kind of healthcare company. Founded in 2011, the company is on a mission to raise the standard of healthcare for everyone, everywhere. The Grand Rounds team goes above and beyond to connect and guide people to the highest quality healthcare available for themselves and their loved ones. Grand Rounds creates products and services that give people the best possible healthcare experience. Named a 2019 Best Place to Work by Glassdoor and Rock Health’s 2018 Fastest Growing Company, Grand Rounds works with inspiring employers and doctors to empower them to be the change agents we need to make our shared vision a reality.

The Role:

As a Director on the Grand Rounds Member Care Team you will be a key member and leader in the Care leadership team. You are responsible for leading and inspiring a team built around a dedicated customer or designated group of customers. In this role, you will work in partnership

with your manager leaders and peers across the organization. You will be responsible for leading your team in delivering coordinated, efficient, and patient-centered care, ultimately leading to satisfied and delighted customers. Hard measures of your success will include your team meeting company OKRs (member satisfaction, clinical conversion, efficiency) and customer expectations and/or performance guarantees. Soft measures will include your ability to elevate the performance of the team beyond measure.

We are looking for someone who believes in the power of teamwork and the importance of team leadership, and who will take accountability for their team’s results. Someone with a growth mindset who is excited about stretching their career and taking it to the next level as a leader.

Someone who is willing to take risks to accomplish more than has been done before. Someone who can cultivate close partnerships with colleagues across the care team, engineering and product development, and sales and customer success. Someone who is mission driven and is able to define and drive your team’s strategy. Someone who loves to mentor and lead and is as comfortable rolling up their sleeves to get the work done.

Responsibilities

• Partner with the care team leadership team in development and communication of care team strategies and operational execution
• Understand and translate customer specific performance guarantees and goals into action for your team
• Communicate a shared vision for your organization; and execute on that vision to drive business results and health outcomes
• Serve as Grand Rounds care team representative on customer facing meetings
• Lead process improvement to drive efficiency, clinical quality, and high member satisfaction
• Assure that staffing is appropriate for demand and track FTE cost to budget
• Hire, develop and lead a geographically distributed, high performing team
• Partner with training and Customer Success Managers to provide feedback and/or guidance on training needs
• Support any activity regarding staff relations
• Model our culture and values through humility and curiosity

Requirements

• Bachelor's degree required
• Healthcare experience and a minimum of 10 years professional experience
• Prior experience managing a P&L, budgeting, and forecasting
• Business acumen and comfort applying data driven leadership to improve collective performance
• Experience creating new processes and modifying existing processes to meet business needs
• Excellent verbal and written communication skills
• Willing to travel up to 30% of time (once operations resume in office)

This role can be a 100% remote, work from home role.

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Grand Rounds is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Grand Rounds considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.