About Lark

Lark is the world's largest A.I.-enabled healthcare provider, delivering virtual care and connected health devices that help people stay in control of conditions such as diabetes and heart disease. We’re on a mission to improve the health and happiness of the 1 billion people globally who are living with or at-risk for a chronic health condition. Our A.I. enabled programs were the first to achieve clinical outcomes matching those of in-person healthcare professionals, showing the ability to deliver care at a fraction of the cost and at enormous scale. Since launching in 2015, Lark has received awards and accolades including:

• Fierce Healthcare's "15 Most Promising Companies in Healthcare"
• Business Insider's "Most Innovative Companies in the World" along with Uber and Airbnb
• Apple's "Top 10 Apps" in the World
• CEO "Top 10 Women in Tech" by Inc. Magazine
• CB Insight's "Most Promising Digital Health Companies in the World"

Lark is on a mission to make a difference in the lives of others…if you want to be part of the journey…join us! 

The Role

Lark is seeking a talented Director, Technology Operations to join our growing team. In this role you will be responsible for the effective prioritization, communication, and delivery of product initiatives. This role will be hands-on, setting up, training, and managing our product delivery systems, while also taking on other projects. 

What You’ll Do

• Improve effectiveness of delivery by using metrics, trends, and post-mortems learnings to proactively mitigate anticipated challenges and improve existing processes
• Assist in the setup and facilitating of team agile ceremonies, dependency management between teams, and manage large initiatives that cut across teams
• Create communication processes about the status of an initiative to internal and external stakeholders
• Establish a system to ensure teams are keeping Jira updated and accurate to be able to maintain visibility into what is being delivered and track progress. Including developing processes and reporting mechanisms for self-monitoring
• Manage changes to process improvements  - documentation, communication, training, and monitoring
• Structuring the wiki as a central repository for information, making it easier to create, maintain, and find information needed.
• Oversee project scopes and schedules, keeping the team on track to meet deadlines
• Facilitate initiative quarterly and exception intake processes from stakeholders as well as cross-solution prioritization and issue management

What You’ll Need

• Experience setting up and scaling a project management practice in a small fast paced healthcare technology delivery company
• Understand how to interact and deliver with payor and provider partners in the healthcare industry
• Innate capability to create order out of chaos in a fast-paced, multi-tasking, fluid environment
• Team and department level change management experience
• Ability to motivate and negotiate effectively with key employees, leaders, and clients to take desired action
• Enjoy working in a collaborative environment
• Excellent verbal and written communication skills, with high attention to detail 

Education and Experience

• Bachelors in a STEM field, a Master’s is preferred
• 8-10 years’ experience in project management
• Minimum of 5 years’ experience in a leadership role within project management, business or engineering related fields
• Healthcare industry experience is strongly preferred
• Tool’s admin experience with Jira and/or Confluence is a plus

JOIN US

Lark is a companion that lives on the user’s phone and provides daily coaching, guidance, and health insights to users. Developed with the expertise of world-leading health professionals, we are on a mission to make the world a healthier, happier place. Come join our team!

Working at Lark 

Lark offers the option to work remotely when both the employee and the job are suited to such an arrangement and when the employee and their manager are in alignment with the work location and working hours. This option is only applicable to U.S. employees. To accommodate all employees, we have identified the “core” period of the day during which all employees are required to work for scheduled meetings, syncs, scrums between 10 a.m. and 3 p.m. Pacific time. The company is headquartered in Mountain View, CA.

Lark is an Equal Opportunity Employer.

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