Director, Travel Program Consultations at TripActions

| San Francisco
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TripActions is looking for someone with advanced analytical, problem solving, relationship, negotiation and leadership skills to join our Partner Services and Solutions (PSS) team as Director, Consulting & TMC Services.  The ideal candidate will have immense corporate travel program consulting experience with subject matter expertise of hotel/air pricing and yield management. 

We are excited to help you build a strategic vision of Consulting that aligns with our goals to acquire, engage and retain clients while growing revenue.  Optimizing client programs to reduce leakage is paramount to our clients’ success thus your ability to set and drive key initiatives of your team will be key to exceeding client expectations.  

As a subject matter expert on hotel/air pricing and corporate discounting, you will easily analyze and understand customer requirements matching them with appropriate hotel/air sourcing strategies.  Your team will be well versed and trained on evaluating the savings potential of proposals, negotiating improved terms, balancing target requirements and managing ongoing fulfillment and performance to optimize program results.  You will thrive on influencing and motivating clients to pivot from traditional methods to try new sourcing and program optimization ideas with TripActions.   People want to engage with, and buy from, people they trust who care about their needs - through both your passion and your coaching, your team will become successful in their roles.  

You will be a leader of a team of consultants within our PSS team reporting into the Head of Lodging and Car Partnerships and cross collaborating with internal Customer Success, Sales, Partner Services, and Finance teams.  Due to the added benefit of working in person with other team members, we prefer you to be based in the SF Bay Area or NYC.

RESPONSIBILITIES

  • Build strategic vision that casts a compelling reason and need for change including key initiatives to drive adoption of team and execution of Consulting Strategy as it fits within broader TripActions strategy
  • Set ambitious targets to take calculated risks with the aim of delivering added value to the organization by seeking out opportunities to improve revenue through partnerships
  • Drive accountability for results on team through reporting on team performance, analyzing gaps and potential opportunities for improvement, alerting to signals of leading indicators to adjust tactics as needed
  • Create and foster a climate in which others want to do their best to build in order to retain a high performing team
  • Proactively be a thought leader in the hospitality industry on Consulting practices, routinely engaging through social media capturing our brand’s voice, seek speaking engagements
  • Champion self and team as the trusted advisor(s) for winning over prospective Enterprise clients by conveying compelling content while backing up claims with hard data and objective facts to increase client conversion
  • Optimize the various resources and levers necessary to increase revenue through active engagement with clients and suppliers
  • Actively engage with top hotel chains on Enterprise client needs to create and implement strategic negotiations that will deliver increase adoption and attachment rates
  • Practice growth mindset while scrutinizing each step to breakdown the complexities and deliver in easy to understand documentation for training of internal team(s) 
  • Skillfully navigate across the org as the key internal leader and influencer: Solicit input and seek synergy on Consulting related issues from clients and internal stakeholders, including Supplier Strategy, Customer Success, Sales, and Travel Operations

QUALIFICATIONS

  • Bachelor’s degree, with advanced degree preferred
  • Demonstrated experience (+8 years) leading in hotel/air corporate sales/consulting, hotel/air pricing, commercial negotiations or related field
  • Demonstrated experience building and maintaining relationships with deep network in travel industry
  • Strong analytical skills; proven ability to structure and analyze ambiguous and complex business problems and data sets
  • Demonstrated experience in thought leadership on consulting services within travel industry
  • Enjoys a collaborative environment with team goals. This is a cross-functional role that must build and maintain ongoing communications and relationships with clients as well as several teams within TripActions
  • Thrives in a fast-moving, sometimes ambiguous, environment
  • Travel expected on a needed basis including international travel
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • KotlinLanguages
    • SwiftLanguages
    • AngularJSFrameworks
    • SpringFrameworks
    • SalesforceCRM

Location

Right in the heart of Chinatown, SF - lots of hustle and bustle. We have great restaurants nearby and we're easily accessible by public transportation

An Insider's view of TripActions

How does your team reward individual success?

SHOUT-OUTS, SPIFFS, TEAM EVENTS. If you have top bookings - you get to wear the money jacket for the whole month!

Xander Garovi

Commercial Account Executive

How do you collaborate with other teams in the company?

There is a lot of collaboration, especially with Account Executives. We partner with them to find out the best strategies for outreach and how to best position the sell in order to optimize success in the deal.

Melissa Lord

Sales Development Representative

What are some things you learned at the company?

Being at TripActions has been the biggest learning experience in my career. One of the biggest things I’ve learned is adaptability. The company/team/role has changed so much from the time I’ve started and it’s been amazing to see it grow into what it is today.

Leighann Yamami

Senior Talent Acquisition Partner

What is your vision for the company?

Too often we blame technology for making our lives hectic and friction-filled - however, we fail to recognize, we are the ones creating the technology. TripActions is flipping the script, using technology to build real human connection.

Ryan Patrick O'Neill (RPO)

Senior Alliances Manager

What are TripActions Perks + Benefits

TripActions Benefits Overview

Competitive salary
Health: Medical, dental and vision
Food: Catered meals and drinks
Stock: Be invested in our future
Savings: Take advantage of our 401K matching
Travel: $2000 personal travel stipend to use on the app every year
Commuter benefits: Pre-tax benefit plus a $1000 yearly transportation stipend
People: Friendly, nice, and smart coworkers
Work/life balance: Take time off when you need it with an open vacation policy.
Location: WeWork located in the heart of SF

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Thursday. Employees get free lunch on Monday, Wednesday, Friday.
Professional Development Benefits
Diversity Program
Mentorship program
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