Director, US and Canada Operations
About Carrot:
Carrot Fertility is the leading global fertility benefits provider for employers built to make fertility care and family-forming affordable and accessible for everyone who wants or needs it. Companies use Carrot to customize a fertility benefit that provides employees financial, medical, and emotional support as they pursue parenthood, reducing healthcare costs and resulting in better clinical outcomes.
The Role:
Carrot is seeking a Director of US and Canada Operations to join the Global Solutions team, and lead our US and Canada team and manage the regional operations. Our team enables our customers, multinational companies, and their employees to access a global fertility benefits program inclusive of financial coverage and support. Whether a Carrot member is pursuing IVF in the US, a gestational carrier journey in Canada, or egg freezing through cross-border reproductive care from China to the US, our team powers Carrot’s operational infrastructure to create a positive employer and employee experience, globally. As part of the Global Solutions team at Carrot, you will collaborate with regional counterparts. You’ll report to our Vice President of Global Solutions and support team growth to ensure regional developments, expansion, and scaling.
We are looking for a results-oriented healthcare and operations leader with excellent communication skills and a passion to further Carrot’s mission of fertility care for all. As the Director of US and Canada Operations, you will be responsible for:
- Leading and developing a high performing team - Enabling the team to deliver on key initiatives aligned with company needs, and supporting their growth and development
- Planning and managing our regional operations - Prioritizing the most impactful initiatives and ongoing operational needs, building the roadmap to achieve results, evaluating success, and iterating as needed
- Collaborating with internal and external leaders - Work with internal counterparts and cross-functional partners, as well as externally with local healthcare leaders and experts
- Strategy and process creation - Identify opportunities to implement new strategies and processes that enable our team to be most efficient and effective at achieving our goals
- Critical thinking and strategy - Your critical thinking and strategy work will support initiatives in the region and help create frameworks through which we can evaluate different opportunities
Qualifications
- Bachelor’s degree, MBA a bonus but not required
- 10+ years of professional experience leading teams, managing and scaling operations, and working closely with healthcare providers, experts, and cross-functional teams
- Leadership and Team Enablement
- You have successfully managed leaders, teams, and complex projects - from coordinating with cross functional teams to setting and meeting deadlines, you excel at juggling various moving parts of multiple simultaneous projects to deliver exceptional results
- You are a strategic leader with the ability to articulate a vision, develop objectives and key results (OKRs), and enable your team and colleagues to execute on objectives, measure success, and iterate as needed
- Strong Communications
- You are a clear, empathetic communicator - you communicate with a deep understanding of company needs and can weigh them against operating in the regional landscape
- Solutions-Oriented
- You are persistent - you don’t give up after the first or second setback, instead you continue to innovate and collaborate to keep things moving forward
- You are a self-starter - you set your own goals and act on them, seizing opportunities as they present themselves
- Supportive and Highly Collaborative
- You are looking to be part of a team of mature, effective, hard-working, fun, and bright people
- Enthusiasm for Carrot Fertility’s mission and eagerness to become a part of our collaborative, friendly, and dynamic team
- Mission Driven
- You have empathy, awareness, and understanding of the sensitivities related to family forming, reproductive healthcare, or other healthcare fields
Responsibilities
- Leadership and Team Enablement
- Lead and develop a team of regional operators and operational leaders to be results-oriented, and provide individual and team development opportunities
- Help to build out the operational infrastructure for the region and in partnership with other regional leaders to best support our global offering for our customers and members
- Act as the voice for the local regional operations
- Set vision and objectives and key results (OKRs) for respective region aligned with company and department needs
- Operational Excellence
- Test and develop operating best practices, and strategically rolling them out to the team to effectively and efficiently serve our operations, while maintaining a great rapport with the team and addressing company needs
- Serve as day-to-day contact for the respective regional team supporting escalations
- Identify repeatable strategies, playbooks, and processes to best operate in the region
- Collaborate with team members to develop key operating metrics
Why Carrot?
Founded in 2016, CB Insights recognized Carrot as one of the world's most promising private digital health companies. In 2020, Carrot was named to Fast Company’s World Changing Ideas awards program, which recognizes companies that are tackling society's biggest problems, and Carrot was named to Fierce Healthcare’s Fierce 15 List of 2021 which recognizes the most promising healthcare companies in the industry. Carrot supports 250+ companies in more than 60 countries across North America, Asia, Europe, South America, and the Middle East.
