We are looking for a detail-oriented, student-centered, customer-facing professional to support the external and internal delivery of our online educational programs and ensure a seamless student experience.

Pathstream is looking for an Enrollment Operations Specialist to be both external-facing and highly collaborative within our internal team as we deliver our online courses directly to students. This is a role that blends an enrollment advisor and registrar position into one, ensuring that the student experience is seamless from beginning to end. It requires both a service-oriented mindset as you respond to student questions via email and phone, and operational aptitude as you carefully manage the detailed enrollment setup process.

This role is critical to the success of our programs and the overall experience of our students. A successful Enrollment Operations Specialist has a keen sense of what students from all ages and backgrounds need in their learning journey, a professional and empathetic demeanor when interacting with others, a calm and solution-oriented attitude when troubleshooting issues, and acute attention to detail and superb organization skills. This is an exciting opportunity to contribute to the systems and procedures that will help us scale the reach of our online courses.

This is a full-time position that reports to the Director of Operations, Program Delivery. This position can be remote or based at Pathstream’s headquarters in downtown San Francisco, CA once it is safe to return to in-person work.

WHAT WE DO

At Pathstream, our mission is to create the most accessible and effective career pathways to the jobs in this current economy. We accomplish this by partnering with leading software companies to build college curriculum for emerging digital-skill careers. We provide course instruction, project evaluation, enrollment support, 24/7 technical support, and career services to ensure our students are successful  in their learning.

Progress to date:

• Established partnerships with Google, Salesforce, Facebook, Tableau, Asana, and Unity
• Established partnerships with 25+ colleges and universities in 17 states that serve over 1 million students
• Launched our online learning platform — used by over 2,000 students
• Viewed as a groundbreaking education model, as featured in this TechCrunch article
• Closed $12 million in Series A financing in 2019, as featured in this EdSurge article

We’re a tight-knit, hardworking, mission-driven team of ~50 employees who are eager to scale our solution and transform education across the United States. See who we are and what we believe in!

THE ROLE

• Manage the operational processes to properly enroll students in our courses through our LMS and the Pathstream online learning platform, including managing course sections, classlists, and student records
• Follow standard operating procedures related to data entry and documentation; evaluate current systems and help streamline processes
• Assist with general program administration and instruction; create student-facing documents, draft communications, and coordinate online events, as needed
• Advise students during the enrollment and purchase process, support students as they manage their course work, and  process extension requests as needed
• Respond to customer support tickets related to enrollment, registration, and course completion; enforce Pathstream’s academic and payment policies
• Collect, track, and report on enrollment data from purchase through program completion

ABOUT YOU

• Superb attention to detail: You are extremely organized and have eyes that can catch any typo; you understand the importance of having systems and processes in place to reduce human error and ensure a seamless experience for our internal team and external users
• Student-centric and service-oriented mindset: You are an active listener and lead with empathy as you seek to learn the root cause of an issue and coordinate resolution; you seek to understand a customer’s needs and desires before giving advice and providing guidance
• Strong written and verbal communication: You can interact with a variety of people (students and parents) in a manner that is professional, personable, patient, and precise whether via email or over the phone
• Strong technical ability: Your comfort with LMSs, CRMs, spreadsheets, and databases allows you to manage the tools and automate the processes that allow us to scale
• Data savvy: You are able to see patterns, spot anomalies, and make inferences
• Attributes:
  • Quick thinker who can switch contexts easily
  • Fast learner who can retain a lot of information
  • Strong sense of ownership - you can work independently with minimal supervision
  • Solution-oriented - you seek to offer solutions and improvements freely
• Nice to have:
  • Prior experience in a startup and/or education/edtech environment
  • Prior experience using D2L’s Brightspace LMS
  • Basic data analysis skills

WHAT WE OFFER

• Transparent and social culture, challenging work, fast learning cycles, practical training, and meaningful feedback
• Competitive salary commensurate with experience
• Comprehensive benefits package
• Medical, dental, and vision insurance coverage for you and your dependents
• Health, commuter, and parking flexible spending accounts
• Paid time off and paid holidays
• Disability insurance
• Life insurance
• 401(k)

COMMITMENT TO DIVERSITY AND INCLUSION

Our company values diversity and believes diverse teams make innovation possible. We work on complex, difficult problems with no linear or clear solutions. We need a diverse team that can bring different perspectives and approaches, and whose experiences reflect the full set of stakeholders we seek to serve. As such, Pathstream is an equal opportunity employer. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.

SAN FRANCISCO FAIR CHANCE ORDINANCE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.