HOVER uses patented technology making it possible for anyone with a smartphone camera to create an interactive 3D model, complete with detailed measurements and powerful design features. The data produced is extremely valuable as it generates a single source of truth for the physical world allowing for more veracity throughout the home improvement and insurance processes. We’ve found an incredibly strong product-market fit across exterior home improvement, insurance, and financial services. What's the secret sauce? Computer vision and an exceptional culture.

With our team of investors, including Google Ventures and Menlo Ventures, HOVER is committed to continuing our success and facilitating growth. We believe there is strength in diversity so we hire skilled and passionate people from a wide variety of backgrounds.

Why HOVER wants you:

HOVER is seeking an Enterprise Customer Success Manager to join an expanding team based in San Francisco. The Customer Success team at HOVER plays a pivotal role with our Enterprise Partners. The team is responsible for driving effective sales alignment, product utilization, and advising on new features and functionality. We are part advocate, part detective, and use data driven recommendations to ensure customers are getting value from our platform. We serve as the trusted point of contact for our partnerships. 

You Will Contribute By:

• Build and maintain strong relationships with a designated group of enterprise partners by understanding their objectives and acting as their trusted, strategic advisor for all things HOVER
• Determine key stakeholders within each partner with whom HOVER can drive significant business growth, help them realize the full potential of HOVER, and identify opportunities to expand our partnerships
• Plan and participate in strategic onsites with enterprise partners in order to maintain high levels of engagement across a broad group of internal and external stakeholders and to properly align on strategy
• Drive cross-functional projects within HOVER, identifying new ways our platform can enable out partners to differentiate in the market
• Develop and execute customer success plans and account growth opportunities with sales and partner marketing teams

Your Background Includes:

• 5+ years of experience in an enterprise partner-facing, B2B role with a background in Customer Success, Customer Relations, Account Management, or Consulting
• Strong analytical, critical thinking and problem solving skills
• You are a team player with a high level of integrity and the desire to assist your team. 
• You’re resourceful - you might not have all the answers, but you know how to find them
• Experience in project planning and management of cross-functional projects with a high attention to detail
• Superior interpersonal/customer relations skills; clear and concise verbal and written communicator; effective in person and by phone
• Ability and willingness to travel
• Knowledge of Salesforce and Tableau preferred

Benefits

• Compensation - Competitive salary and meaningful equity in fast-growing company
• Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
• Paid Time Off - Unlimited and flexible vacation policy 
• Learning - We encourage continued education and will help cover the cost of conferences, workshops, or certifications
• Transportation - Pre-tax commuter benefits and free parking