Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

ServiceNow, Inc. has an immediate need for a talented Executive Assistant to provide administrative support to two VPs in the Employee Workflows organization. ServiceNow seeks the best and brightest candidate who values professional relationships complemented by creativity and teamwork. Further, the right candidate will have demonstrated progressive success as an executive assistant supporting a dynamic and high demanding organization and senior-level executives in a fast-paced, high tech environment. 

Summary: 
Must be competent in performing tasks with minimal direction and willingness to handle a wide variety of situations, as well as competing priorities, in a timely and efficient manner with a great attitude and sense of humor. Assignments can be both routine and non-routine and require originality, ingenuity and ability to handle multiple projects at one time. Candidate must have outstanding time management and organizational skills, relying on expertise and sound judgment to plan and accomplish goals. Must be able to assist executive and organizations with optimum usage of time, making decisions regarding priorities and work activities with ability to exercise discretion and independent judgment. 
 
This position is expected to involve a high degree of confidentiality, creativity, latitude, flexibility and availability for effective and efficient performance for support required. 
 
What you get to do in this role: 

• Schedule appointments, meetings, and maintain complex and changing calendars working through scheduling roadblocks. 

• Key liaison for the organization to ensure preparation for meetings and events run smoothly. Meeting planning includes anticipating materials needed for meeting as well as preparation for internal/external meetings. 

• Provide assistance with strategy and operational projects as needed – typical tasks range from data entry in Excel to creating and collating content in documents and Power Point presentations to following up with individuals on action items. 

• Assist leadership and organizations with optimum usage of time. Make decisions regarding short-term priorities and work activities. 

• Draft and prepare routine and advanced correspondence including emails, letters, meeting minutes, Power Point presentations and reports. Review outgoing correspondence for accuracy, format consistency, signatures and conformance with executive procedures. 

• Arrange travel to ensure consistency within company procedures and support organization in obtaining necessary travel documents including Visa/passport, etc. as necessary. 

• Provide routine administrative support such as copying, faxing, scanning and organizing/updating digital filing system for the organization. 

• Anticipate and/or identify needs and issues within the organization and proactively initiate and/or facilitate solutions. 

• Assist internal departments with the setup of new hires. Assist new hires with processes including expense reporting and travel systems and other internal processes and tools. 

• Compile, prepare and process Leadership expenses and credit card reconciliation where needed. 

• Use political savvy and sophistication to filter through and facilitate actionable items. 

• Provide administrative support and cross-coverage to EA team colleagues as necessary. 

• Other duties as required. 

Qualifications

In order to be successful in this role, we need someone who has: 

• Associates Degree or a minimum of 2-5 years of experience supporting Executives of VP level or above. 

• Ability to support and further develop a creative culture, through events, All-Hands, summits, and team development activities that demonstrate a creative, well-designed aesthetic and approach. 

• Ability to capture and build the brand of the team as an inclusive culture that fosters innovation, creative exploration, fun and a sense of community. 

• Highly organized with exceptional communication skills and fully capable to take initiative, manage and oversee variety of high priority projects from multiple management and professional levels successfully with minimal direction. 

• Highly proactive, detailed oriented, self-motivated, adaptive and creative. 

• Exceptional professional demeanor and soft skills. 

• Flexible, easy going attitude paired with a great sense of humor. 

• Must be strong team player with positive and personable and upbeat can-do attitude. 

• Strong work ethic, integrity and confidentiality. 

• Proficient with Microsoft Office suites (Word, Excel, PowerPoint, Outlook), Slack and Concur 

• Eager to take on new responsibilities and work with multiple personalities. 

Preferred Assets profile (skills, experience, and education) 

• Experience assisting with meeting planning. 

• Experience in working with a diverse multi-cultural environment. 

• Must be reliable, flexible and work independently. 

• Proficient with Excel and PowerPoint. 

• Project Management experience. 

• Demonstrates a broad company knowledge which includes corporate policies and procedures, organizational structure. 

• Strong key competencies skills: Customer Focus, Approachability, Integrity and Trust, Dealing with Ambiguity, Strong Digital Skills, Interpersonal Savvy, Learning on the Fly, Organizational Agility, Peer Relationships. 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.