Company Description
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Job Description

• The Executive Assistant will be directly reporting to the President of North America - Field Operations, who leads the Go-To-Market team
• Assist the President of North America - Field Operations with managing their calendar extensively, including organizing internal and external meetings across time zones and locations
• You are responsible for communicating with the management team on updates, agenda items, and assisting with ad hoc projects when needed
• Prepare the agenda for weekly management meetings and record minute meetings. You will be responsible for ensuring action items are being executed by working collaboratively with his management team
• Assist with creating presentation slides for All-Hands and other ad hoc events.
• Book travel for the Executive team for domestic and internal travel
• Prepare and submit expense reports
• Partner with Recruiting to accommodate candidate interviews with executives and prepare workspaces for new hires
• Assist with onboarding new hires alongside People Operations, IT, and ensure established processes are being followed
• Coordinate and facilitate company engagement events, such as the annual Sales Kick-off, Quarterly Award Dinners, while working closely with cross-functional leaders to assist with internal & external events (both virtual and on-site)
• Serve as the liaison for Freshworks workplace, including: ordering supplies, stocking consumables, deliveries and shipping services, routine facility maintenance, and repair requests
• Source, implement and manage vendor contracts; liaise with property management, security and facilities vendors
• Drop off and pick up packages on and off-site
• Identify & implement opportunities to build a more cohesive, happy, productive team

Qualifications

• This is a hybrid role and will be required to be in the San Mateo office as needed
• 3+ years of Executive Assistant experience (start-up experience is a plus!)
• Must have a 4-year Bachelor's Degree
• Prior experience maintaining confidentiality and dealing with information that is highly sensitive
• Prioritize multiple tasks seamlessly with impeccable attention to detail
• Exceptional written and verbal communication skills
• Possess a positive, can-do attitude with the desire to take on additional responsibilities
• Strong technical skills including proficiency in (G Suite, PowerPoint, Excel, Word, Slack, Expensify, etc.)
• Notary Certified highly preferred, but not required

Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.