The Facilities and Property Manager will plan, coordinate, and manage facilities for all sites based in the west coast of North America. This includes the strategic deployment of a coherent solution and the management of day-to-day facilities services such as hard services (mechanical, electrical maintenance…), soft services (cleaning, catering, reception, mail…) and occupancy & managed services (energy, occupancy) within a set budget.

The role will have a close working relationship with North America Facilities and Property Director and other Regional Facilities Managers across the globe, Director of Transaction, and the Global Real Estate project manager.

The role will also be linked to VP Real Estate and Operations Strategy, Real Estate Transaction Director and Data and Portfolio Management Director, Global Finance and Global Procurement functions. The aim is ensuring operating local relay for transaction activities, project management and data management.

In addition to this Facilities and Property Manager role, it may support the North America Facilities and Property Director with the following purposes:

• Being the local point of contact for all the property matters based in the west coast of North America, locally coordinating relocation, refurbishment, or dilapidation projects
• Coordinating moves and related tenders
• Overseeing properties inspections, obtaining landlords' consents if required,
• Managing and coordinating locally third parties related to works
• Ensuring internal coordination with internal stakeholders (HR, Business Functions, Brand, Communication, Facility Manager, Workers Councils …)
• Liaising with IT to ensure projects operational cohesion
• Ensuring projects are timely delivered
• Ensuring layouts of the offices-space are updated and accurate

The role will have a close relationship with the Global Energy, Environment & CSR and Safety Business Continuity manager collaborating to ensure that a strong environmental and sustainability position is maintained to minimize the company's risk, maximize employees' safety and lower SAGE's environmental impact. The role will ensure internal customers are proactively supported.

Delivering the facilities management strategy designed globally and supporting Sage real estate strategy as an enabler for success:

• Guarantee Sage buildings are efficiently habitable, secure, durable, energy efficient and adaptive
• Ensure the best infrastructure and working conditions in compliance with environmental standards
• Provide tailored FM support on each site
• Leading and managing facilities management employee(s) based in the west coast of North America and especially in San Jose where the role will operate daily
• Ensuring facilities management cost reduction and cost certainty
• Ensuring facilities management consistency and quality
• Provide improved facilities management data and transparency of activity
• Responsible for regional budget plan and expenses providing guidance for successful execution
• Point of contact for local facilities management service providers in line with global framework
• Monitoring local contract facilities management SLA and KPIs and demonstrating achievement of agreed service levels and leading on improvement
• Building and sustaining strong cooperative relationship with vendors, contractors, customers, and other organizations
• Reporting regularly and on appropriate templates on Facilities Management actions and foreseen actions
• Initiate and support change, promoting the benefits of continually trying to improve processes.
• Work with other FM managers across the globe to achieve global business objectives and strategy, while maintaining a harmonized customer services and quality standards
• Accountable for site Business Continuity, H&S and ESG

Property Project Management role:

• Single point of contact for the local MD, HR, steering committee, and the local stakeholders
• Interface between global real estate team and local business including the local MD
• Collection of the local needs for the property projects
• Collecting of all relevant information related to the project (headcounts, departments, critical deadlines, challenges, and warnings etc.)

Requirements:

• Minimum of 5+ years of facilities management experience
• At least 3+ years of demonstrated experience successfully leading teams
• Good knowledge of building technical infrastructure
• Understanding of building regulations (Health & Safety)
• Experience with vendor management, and safety/security procedures
• Analytical qualities, with ability to multi-task
• Partnership spirit
• Strong communication and advisory capability
• Exceptional Organizational skills
• Ability to perform under pressure
• Must be customer centric
• Ability to maintain strict confidentiality
• Ability to prioritize effectively
• Keen attention to detail
• Excellent time management skills