About Zipline 

Zipline uses drones to deliver critical and lifesaving medicine to thousands of hospitals serving millions of people in multiple countries. Our mission is to provide every human on Earth with instant access to vital medical supplies. Join Zipline and help us make this a reality for billions of people.

About You and The Role  

Do you love finding creative ways to solve time-sensitive, mission-critical technical problems with little direction, a high degree of ownership, and the freedom to make it happen? The Field Support Engineering team sits between the Engineering and Operations organizations and is critical to ensuring the equipment we design is usable, maintainable, and lasts as long as possible. Patients are counting on it today--there is no time for coming up short. Our flight and fulfillment operators drive Zipline, and their ability to use our hardware and software systems to serve our customers around the world, seven days a week is paramount to Zipline’s success. As a Field Support Engineer, your job is to help them do this as easily and efficiently as possible. You will work hand-in-hand with design engineering to develop systems with operability and maintainability in mind. You will be responsible for creating the technical documentation to enable operators around the world to use and maintain those systems, supporting the systems after fielding by project managing engineering and documentation changes, and integrating key insights into next-generation development. This requires a deep understanding of Zipline’s technical and operational systems and the ability to easily translate between those two worlds.  If working in a highly cross-functional environment, solving complex problems, and driving continuous improvement appeal to you, read on.

What You'll Do 

• Work alongside design engineering, reliability engineering, manufacturing, and quality engineering to develop systems with supportability in mind
• Develop operating and maintenance procedures to address deficiencies, mitigate safety risks, and support engineering design changes to our flight systems
• Own development and upkeep of Zipline’s maintenance manuals and Service Bulletins; recognize potential impacts to flight manuals and coordinate with appropriate process owners
• Monitor in-service feedback and triage emergent technical issues
• Lead root cause, corrective action, and preventative action (RCCA/PA) analyses and development of action plans
• Lead meetings with flight operations and maintenance teams from around the world to discuss the top technical issues and share knowledge and best practices
• Work hand-in-hand with engineering teams on the top technical issues occurring in the field, and provide design inputs for next-generation products from an operability and supportability perspective
• Work collaboratively to set and optimize inspection intervals, life limits, and repair standards
• Become the go-to subject matter expert on troubleshooting and repairing flight systems -- you should be the first person our global flight operations teams call upon when they have a technical issue that is impacting life-saving deliveries

What You'll Bring 

• You have a strong background in aerospace, mechanical, or electrical engineering (or a similar field); can learn technical information quickly; and can translate between operational needs and technical solutions in a variety of disciplines
• You have experience in a regulated industry (such as aviation, nuclear, or health) developing maintenance programs and providing hands-on electrical or mechanical field support -- these are all highly desirable
• You have experience working with change management and engineering design processes
• You have a record of solving technical problems in a fast-paced environment
• You have experience with developing, validating, and implementing operating and maintenance procedures
• You are motivated by helping people and unblocking operations
• You are able to perform basic data analysis in languages like Python, SQL, or MATLAB
• You can communicate effectively (verbally and in writing) and build strong relationships with internal regulatory, manufacturing, operations, and engineering teams 
• You have the grit, resourcefulness, and resilience to thrive in novel, uncertain and constantly-changing business and regulatory environments
• You believe deeply that access matters and that we can and will provide access to essential medical supplies for every person on the planet 
• You are willing to work some nights/weekends and travel roughly 10-15% of the time, including to international field sites as needed
• You are eligible to work in the US

What Else You Need to Know  

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!