We are looking to bring on an enthusiastic and tech-savvy individual to build upon the success of its rapidly expanding Free Trial program. You will work closely with hundreds of businesses, start-ups, educational institutions, and healthcare providers to ensure that they have a great first experience with Meraki’s cloud-managed products. This customer-facing role will expose you to a diverse group of teams within Meraki - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging, and fast-paced work environment.

It is an exciting time at Meraki! We offer very competitive benefits, free lunches, employee fitness program (free onsite gym!), and ample vacation time, as well as time off to give back to the causes you believe in.

Responsibilities

• Recommend the optimal deployment of Meraki’s networking products to a diverse customer base participating in the Free Trial program
• Guide prospective customers through the Meraki Dashboard, a unique web interface that manages customer networks from the cloud
• Coordinate with Sales, acting as a primary technical consultant to provide a successful equipment setup and configuration experience
• Diagnose and resolve network configuration issues, consulting with the Engineering and Support teams
• Contribute to product development by communicating customer feedback and initial impressions to the Product Management and Marketing teams
• Assist with projects as the group’s roles and responsibilities evolve

Requirements

• Strong knowledge of Computer Networking fundamentals, intellectual curiosity, and the ability to quickly learn a new discipline
• Follow-through, resourcefulness, and problem solving skills
• Attention to detail and outstanding communication skills, both verbal and written
• Ability to work well with others and collaborate across teams
• Strong customer service skills and the desire to help others
• Background in a technical or analytic discipline recommended but not required

Must be authorized to work in the U.S.

• Position does not provide sponsorship

Characteristics of success

• Friendly but diplomatic interpersonal skills
• Self starter with technical aptitude who can learn quickly
• Comfortable in a collaborative team environment
• Thrives in a fast-paced, challenging environment

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.