Global Operations Associate - APAC
About Carrot:
Carrot Fertility is the leading global fertility benefits provider for employers built to make fertility care and family-forming affordable and accessible for everyone who wants or needs it. Companies use Carrot to customize a fertility benefit that provides employees financial, medical, and emotional support as they pursue parenthood, reducing healthcare costs and resulting in better clinical outcomes.
The Role:
Carrot is seeking a Global Solutions Associate to join the Asia Pacific and China Regional team, a part of Carrot’s Global Solutions team. Our team enables our customers (i.e. multinational employers) and their employees to access a global fertility benefits program inclusive of financial coverage and support. Whether a member is pursuing IVF in Mexico, a gestational carrier journey in Canada, or egg freezing through cross-border reproductive care from China to the US, our team powers Carrot’s operational infrastructure to create a positive employer and employee experience, globally. As part of the Global Solutions team at Carrot, you will work closely with our Global Solutions team and our international colleagues, as well as cross-functionally with other teams at Carrot.
As a Global Solutions Associate and a member of the APAC Regional team, you will contribute to:
● Building and maintaining our knowledge base - Organize complex and constantly changing information related to the legal, regulatory, cultural, and financial aspects of fertility care around the world. This powers our operations to provide a world-class experience for our customers and members.
● Researching and resolving problems - Work internally and research on country-specific tasks such as Care Navigation-related and research tasks to support Carrot members who are navigating complex reproductive pathways, such as cross-border reproductive care.
● Managing complex projects - You will lead and support both strategy and operations projects that are core to bringing a positive experience to our members in the respective region.
● Strategy and Process Creation - Identify opportunities to implement new strategies and processes that enable our team to be most efficient and effective at achieving our goals.
● Collaborating internally and externally - Work with internal colleagues such as local in-country Representatives and external parties such as fertility experts, attorneys, and relevant agencies.
● Critical Thinking and Strategy - Your critical thinking and strategy work will support initiatives in the region and help create frameworks through which we can evaluate different opportunities.
If you are excited about solving complex issues related to fertility care, family-building services, and parentage, are sensitive to and aware of international complexities, are a strong communicator with internal teams and external stakeholders, and have a desire to assist individuals and couples as they bring children into their family, this may be the position for you.
The Team:
Carrot’s Global Solutions team is divided into 4 regions, the USA, APAC, EMEA, and LatAm & Canada. You will be working on the APAC region and will report directly to the Asia-Pacific Regional Manager. This is an exciting opportunity to play a leading role in shaping the future of the region at Carrot. You will also work with associates from other global regions to share knowledge, strategize, and support one another.
Minimum Qualifications:
- Experience working and communicating with markets in Asia Pacific
- Proficient with 3+ years of professional experience with strengths in
- Planning, managing, and efficiently completing multiple tasks and projects
- Identifying patterns and solving complex problems
- Creating processes and implementing changes
- Organizing content and information
- Working independently
- Communicating complex information
- Verbal and written communication skills:
- Proficient with productivity and day-to-day tools (Microsoft Excel/Google Sheets (Intermediate Proficiency, comfortable with VLOOKUP and pivot tables), and Powerpoint/Keynote/Google Slides
- Research
- Multitasking
- Project management
- Content creation
- Relationship management
Preferred Qualifications:
- Empathy, awareness, and understanding of cultural sensitivities related to reproductive or other healthcare fields are highly desirable
- International experience and/or experience managing relationships with international stakeholders in Asia Pacific
- Language fluency in Japanese, Korean, or Mandarin (written and verbal) is a bonus
- Experience related to health benefits is a bonus
- Professional or personal experiences with fertility care, infertility-related treatments, or family-forming services is a bonus
Why Carrot?
Founded in 2016, CB Insights recognized Carrot as one of the world's most promising private digital health companies. In 2020, Carrot was named to Fast Company’s World Changing Ideas awards program, which recognizes companies that are tackling society's biggest problems, and Carrot was named to Fierce Healthcare’s Fierce 15 List of 2021 which recognizes the most promising healthcare companies in the industry. Carrot supports 250+ companies in more than 60 countries across North America, Asia, Europe, South America, and the Middle East.