**For us to consider your application, please include an authentic and personalized cover letter that tells us why you want to work at Lemonaid Health**

Lemonaid Health (www.lemonaid.com) is a direct to consumer online healthcare company – we’re a technology company, an online doctors office and an online pharmacy. We exist to help Americans nationwide get the convenient and affordable primary care they need online. Our doctors, nurse practitioners, pharmacists and customer service team wow patients with an amazing 5* level of service every time. We’re building the most convenient and affordable healthcare experience in the US, which we believe will start as an online company. According to the Inc 5000, we’re the 25th fastest growing company in San Francisco! 

We’re an entrepreneurial team of close to a 100 people. We’re backed by large strategic investors and amazing VC investors.

Take a look at the reviews on our website for what patients say about how we help them. We’re proud to be the highest rated online consumer healthcare app on the Apple App store. Our internal team culture is to try to wow others in the team as much as we wow our patients.

This position is located in San Francisco, CA and will report directly to the President and Co-Founder.

WHY WE NEED YOU

- We’ve grown fast in the last two years. 

- We’ve achieved product market fit. 

- We need an amazing business operations leader to join us in growing 10x in the next two years.

WHAT YOU’LL DO

- Lead day to day business operations and make sure we deliver on our strategy and operational plans. In this role you’ll be in our senior leadership team. 

- Play a central and proactive role in helping us care for 10x the patients over the next two years.

- Lead a high performing team and help the existing members grow and develop their careers.

- Work with urgency and instill urgency in your team. 

- Lead our highest profile work streams and make sure they happen fast

- Structure problems in a way that you can identify the problem to be solved and what we’re optimizing for, figure out the trade-offs of different options and execute on the solution. 

- Maintain and improve our financial model.

- Identify and deliver upon the data reporting needs of different teams throughout the whole company, and make it happen.

WHAT YOU’LL NEED 

- You will likely have 10-15 years of experience, post-Bachelor's or MBA, successfully leading a Business Operations team at a fast growing company. 

- Experience across consulting, investment banking, business operations, or business analytics is highly desired.

- Ideally, your past experience has included working at a similar stage direct-to-consumer company as a leader in Business Operations.

- Ability to delve into the detail of things, because that’s where the insight and complexity lies. 

- Structured thinking so that you can simplify complex problems and identify the problem to be solved

- Ability to inspire your team and influence others beyond your team

- Sense of urgency and natural propensity to iterate fast in small batches.

- Excellent communication, including a willingness to have difficult conversations to resolve tensions and find solutions

- Comfort with data analytics tools, and consumer metrics such as CPA and LTV

- Strong understanding of financial modeling and Excel

WE’RE EXCITED ABOUT YOU BECAUSE YOU:

- Want to do something tangible to help Americans get access to affordable care.

- Exhibit positive energy and ‘followership’ https://avc.com/2019/04/followership/

- Help people achieve what they thought was not possible

- Find reasons to say ‘yes’

- Act proactively and anticipate the next thing that we’ll need

- Adjust your plans and implementation based on early data

- Find and implement a manual solution that doesn’t scale before investing time and $ to build technology that can scale

- Communicate clearly and succinctly – in person, on video, over the phone, on Slack, in emails, in documents, etc.

- Know when to seek help, and the rest of the time you just get on with what needs doing such that you’re super ‘low touch’

Why we think you’ll be excited about us:

The Lemonaid Health team is super friendly and we enjoy working together on common goals. We have a culture that values truth seekers and speakers, where respect for one another is fundamental. We follow a set of guiding principles in everything we do:

1 - Aim for “wow” in everything we do, celebrate wow.

2 - Be driven by our mission to increase access to healthcare.

3 - Lead in innovation - act first.

4 - Communicate clearly using the correct communication medium.

5 - Set a high bar for ourselves and each other - provide and take feedback.

6 - Be proactive - never say “that’s just how we always do it”.

7 - Champion equality - proactively be anti-discriminatory.

RECRUITERS – please don’t contact us, thank you! :)

MARKETING AGENCIES – please don’t contact us, thank you! :)