Head of Customer Insights

| San Francisco
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The opportunity 

Grammarly empowers people to thrive and connect, whenever and wherever they communicate. More than 20 million people around the world use our AI-powered writing assistant every day. All of this begins with our team collaborating in a values-driven and learning-oriented environment. 

To achieve our ambitious goals, we’re looking for a Head of Customer Insights to join our Marketing team. The role is for a senior leader who will build and drive overall market research and customer insights for Grammarly. As a key thought partner for functions across the Marketing team, this person will be responsible for shaping our understanding of both consumers and business customers. The position will report to the Head of Marketing.

Your impact

As the Head of Customer Insights, you will have an opportunity to accelerate how Grammarly drives customer value on a global scale—while working with the significant downside protection provided by an already successful and profitable business. The work you do will affect tens of millions of users on a regular basis.

  • Direct and run customer, brand, and market research for Grammarly worldwide.
  • Influence decisions by partners, leaders, and executives by informing strategies grounded in data and customer insights. 
  • Design the insights roadmap for all audiences: consumers, SMBs, and large businesses.
  • Be recognized as the voice of all customer segments for Marketing and Product teams.
  • Develop structured, insights-informed customer segmentation across B2C and B2B. 
  • Drive adoption inside the Marketing and Product organizations of usage, testing, and learning agendas for each segment.
  • Own and scale Grammarly’s brand tracker in key tier 1 countries (with clear plans to expand into more countries).
  • Transform insights and trends into actionable recommendations for new product offerings and new GTM strategies.
  • Develop new methodologies and platforms, including by reconciling 1st- and 3rd-party data sets.
  • Grow the insights portfolio to have a clear impact on B2C and B2B sentiment, adoption, retention, and revenue.
  • Build, grow, and manage a high-performing team, including through coaching, recruiting, training, and mentoring talent.
  • Define and oversee the team’s research operations.
We’re looking for someone who
  • Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
  • Has a proven track record of building and scaling insights and research strategies across multiple countries or business lines.
  • Is in technical command of research methods and tools for both qualitative and quantitative techniques using a behavioral science approach.
  • Has experience in customer segmentation, brand tracking, and tools and sources (e.g., Nielsen, Millward Brown, Ipsos, social listening).
  • Has experience in pre-advertising testing techniques (Ipsos ASI:Connect, Millward Brown’s Link), and pre-ad creative testing (for TV and digital).
  • Can walk in our customers’ shoes to understand and represent their voice internally.
  • Is adept at influencing cross-functional partners on Product, Marketing, Sales, and Analytics teams.
  • Can structure analysis accurately and effectively—then use the results to drive solid decision-making.
  • Can successfully coordinate projects with multiple direct stakeholders, complex details, and varying timelines toward specific goals; pushes projects forward, even when there is incomplete information or other hurdles.
  • Can formulate hypotheses, search for patterns and root causes, and find the story in data.
  • Has seasoned leadership skills in hiring, growing, managing, and retaining talent through a strengths-aligned lens. 
  • Holds at least a bachelor’s degree in a quantitative field such as math, statistics, engineering, operations research, or economics (master’s preferred).
Support for you, professionally and personally
  • Professional growth: We hire people we trust, and we give team members autonomy to do their best work. We also support professional development with training, coaching, and regular feedback.
  • A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. We have a highly collaborative culture supported by our EAGER values. We also take time to celebrate our colleagues and accomplishments with global, local, and team-specific events and programs.
  • Comprehensive benefits: Grammarly offers all team members competitive pay along with a benefits package that includes superior health care. We also offer ample and defined time off, catered lunches, gym and recreation stipends, admission discounts, and more.
We encourage you to apply

At Grammarly, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Grammarly will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. Grammarly is an equal opportunity employer and participant in the U.S. Federal E-Verify program.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • StylusLanguages
    • TypeScriptLanguages
    • Objective-C++Languages
    • ClojureLanguages
    • GoLanguages
    • ReactLibraries
    • ReduxLibraries
    • MobXLibraries
    • PyTorchLibraries
    • RxJava2Libraries
    • RxJSLibraries
    • scikit-learnLibraries
    • Vowpal WabbitLibraries
    • LeakCanaryLibraries
    • AlamofireLibraries
    • StarscreamLibraries
    • LottieLibraries
    • FlatBuffersLibraries
    • XGBoostLibraries
    • OpenNLPLibraries
    • spaCyLibraries
    • AllenNLPLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • MockitoFrameworks
    • EspressoFrameworks
    • UI AutomatorFrameworks
    • OpenNMTFrameworks
    • AWS RDSDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • Salesforce Marketing CloudEmail

Location

Grammarly’s San Francisco headquarters is located downtown, just a 5-minute walk from the Embarcadero BART station.

An Insider's view of Grammarly

What’s the vibe like in the office?

Our values actually represent our team. Discussions about ethical decision-making or tweeting empathetically are common at Grammarly, and I recognize how rare that is.

Celeste

Senior Content Strategy Manager

How do you collaborate with other teams in the company?

We resolve our problems with constructive discussions that are only made possible by the level of empathy and listening skills that team members have here. It makes me happy to know I work with such exceptional people.

Maryna

Engineering Manager

What makes someone successful on your team?

On my team, we have the opportunity to face down interesting technical challenges, like building an in-house data analytics platform. I like that my work can have a major impact on achieving our company goals.

Umayah

Software Engineer

What is your vision for the company?

Writing helps us all achieve personal, professional, and academic success, but effective communication requires talent and time. It can be very challenging, and we may not always be able to effectively express our meaning, convey our intent, and be fully understood—creating a gap with our audience. We’re building Grammarly to close this gap.

Brad

CEO

What projects are you most excited about?

I always feel pumped when I see the positive feedback we get from our users. To know that your work is helping people discover a product that meaningfully improves their lives—it never gets old.

Shanik

Head of Growth

What are Grammarly Perks + Benefits

Grammarly Benefits Overview

Grammarly offers all team members competitive pay along with a comprehensive benefits package that includes superior health care. We also offer ample and defined time off, catered lunches, in-office exercise and yoga sessions, gym and recreation stipends, admission discounts to events and cultural institutions, and more. We frequently take time to celebrate our colleagues and accomplishments with global, local, and team-specific events and programs.

On top of our programs and policies, Grammarly also believes strongly in making sure that a major benefit is the company’s focus on a culture of collaboration and cooperation. We hire people we trust, and we give team members autonomy to do their best work. We also support professional development with training, coaching, and regular feedback.

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Fitness initiatives at Grammarly include In-office yoga and sponsored race teams.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the birthing person and 8 weeks of leave for the birthing partner.
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Grammarly offers employees professional development opportunities like an annual individual budget for training along with the ability to attend job-related conferences and seminars.
Lunch and learns
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