Nextdoor is the neighborhood hub for you, your neighbors and the broader local community. Nextdoor’s purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on.

Building connections in the real world is a universal human need. That truth, and the reality that neighborhoods are one of the most important and useful communities in our lives have been guiding principles for Nextdoor. Today, neighbors rely on Nextdoor in neighborhoods around the world in the United States, the United Kingdom, Germany, France, the Netherlands, Italy, Spain, Sweden, Denmark, Australia and Canada, with many more to come.

Nextdoor seeks a Head of International Communications to lead its international communication team and support the company’s rapid global growth and adoption. This position will report to Nextdoor’s Head of Communications and Policy and will oversee Nextdoor’s growing team of communications leaders around the world, working closely with Nextdoor’s leadership team, including CEO Sarah Friar and country managers and communications leads in UK, Europe, Scandinavia, Australia, and Canada, with many more to come. This leader will be a motivating force to others, develop positive relationships with cross-functional teams, partner with external resources and be able to roll up their sleeves and manage the details to secure coverage that influences all forms of media. What’s more, Nextdoor is a consumer brand and this person must exhibit strong consumer communications skills to continue to elevate Nextdoor as the essential local app, connecting neighbors to the services and people who matter most in their daily lives. 

The position is based in San Francisco, California. Given the scope of the role, frequent international travel is required. 

Specific responsibilities include:

• Lead strategic communications, working with country managers and in-market communications leads to drive a proactive strategy to elevate Nextdoor as the essential local app and convey Nextdoor’s vision and value proposition across geographies.
• Work closely with the product team to support product launches globally.
• Recommend, execute and measure the effectiveness of grassroots and digital marketing campaigns to support product teams.
• Ensure brand consistency at a local level by developing and executing messaging that is tailored to each market.
• Manage crisis communications - exhibit good judgment, have smart positioning, proactively prepare “battle plans” and be able to weather the storm and lead others under pressure.
• Cultivate and maintain deep relationships with business press, consumer media, key industry opinion leaders and external stakeholders.
• Build and support a team culture that encourages sound judgment and discipline when supporting the corporate narrative; guide the product teams to use this judgment when determining the communications endeavors that are additive and ones that are not.
• Ensure that Nextdoor key messaging, narratives and FAQs scale to international teams and that key in-market spokespeople have received appropriate media training. 
• Work with Finance and HR teams to ensure our teams and agencies are set with the budgets and resources they need to scale. 
• Serve as a senior leader in the company, interacting with the executive team and country managers across the world.

The successful candidate will be a seasoned storyteller and business-oriented communicator with a strong belief in Nextdoor’s mission. S/he will have a proven track record in media relations, product communications and crisis/reputation management on a global and local level. 

Additional experience and qualifications include:

• Outstanding written and verbal communication skills.
• Ability to leverage media campaigns and content creation to generate increased awareness for Nextdoor to wide range of audiences. 
• A global mindset and prior experience in a fast-paced, high-growth startup environment.
• Ability to see the bigger picture and use creativity to innovate in the new media landscape.
• Experience supporting product launches domestically and abroad.

Minimum Qualifications: 

• Bachelor’s degree in Communications, English or related field 
• 10-12+ years of experience in communications 
• International / non-U.S. experience is required (international assignment or otherwise) and experience managing and leading international teams. 
• Experience executing media campaigns, crisis communications, building relationships with media and working with executives 
• Experience managing corporate issues project management 
• Experience managing agencies, and putting in place scalable processes to drive and measure results