Who We Are and What We’re About:

Brightline is on a mission to build a bright future for every child, bringing extraordinary behavioral health care to children and families.

We’re in the middle of a behavioral health crisis that we can’t ignore—especially not when it comes to our children. 1 in every 5 children has a behavioral health condition, yet up to 80% still get little or no help. Far too many families face insurmountable barriers when their child really needs help, and parents are too often left feeling alone and without the support they need. We can do so much better. That’s why we’re here! 

When you join Brightline, you’re joining a team that has an unstoppable drive to change the lives of families across the country. We’re a team of thoughtful problem-solvers, expert and kind clinicians, and experienced operators and technologists. Above all, we’re committed to helping each other succeed, learn, and grow—all while bringing care to families when, where, and how they need it.

No matter what you’re looking for in your next role, we’re pretty confident that you’ll 

#FindItAtBrightline.

As our Head of Member Operations at Brightline, here are your core responsibilities:

• Lead our Member Support and Revenue Cycle Management teams (with our exceptional Directors of Member Support and Revenue Cycle Management) to deliver exceptional administrative and billing support to our members
• Partner with our product leaders to build and evolve our systems, workflows and tools to enable our growing Member Support and Revenue Cycle Management teams to thrive 
• Evaluate and implement strategic vendor relationships to achieve cost-effective scale, this could include answering services, out-sourced billing, or others
• Develop our reporting and operational oversight processes to ensure we meet SLAs for our members and clients and drive continuous improvement
• Ensure smooth escalation and timely resolution of issues and grievances from members and clients
• Grow our Member Support and Revenue Cycle Management teams and deliver an exceptional employee experience
• Communicate effectively across the company, from our Member Support and Revenue Cycle Specialists to our Executive team

About you:

• You bring a passion for our mission to redefine behavioral health for children, teens and their families
• You have demonstrated experience leading Member Support, Revenue Cycle or related functions through periods of massive growth
• You understand employer and health plan client expectations for member operations teams and have demonstrated a relentless focus on operational excellence that drives efficiency, employee experience and member experience improvements
• You are a leader of leaders and an excellent partner to your peers across the company
• You enjoy building remote teams and creating an exceptional employee experience
• You can juggle multiple priorities and shift between different audiences and business needs with ease (Imagine jumping from an Executive Team readout to a Revenue Cycle Specialist interview to a client complaint, all in one day)

Benefits + Perks: 

• Remote first and focused on community—we have Bright Spots with employees across the country (check out more info below) + generous work-from-home stipend
• Competitive compensation & benefits packages because we know the work you do is hard and we recognize how valuable you are, including an unlimited PTO policy + 14 paid holidays, Health, Vision, Dental, 401k, and stock options
• Collaborate with diverse members across teams with weekly group learning opportunities and team breakfasts (and offsite retreats in the future!)
• Dedicated time for your health and wellness, including group workouts and meditations hosted by Brightline employees 
• With your help, we’ll build diverse & equitable programs and experiences

Brightline is a nationally distributed team with many of our team members located throughout the country, some of those being: New York, Boston, Seattle, Portland, Atlanta, Houston, Denver, Minneapolis, San Diego, and Los Angeles. The Brightline office is headquartered in the SF Bay Area, but we consider all local and remote (U.S.) candidates. 

At Brightline, we believe that collaborative, diverse, and empathetic teams can change the lives of families across the country. In a conscious effort to create a diverse and inclusive environment for our employees and the families we serve, we celebrate our individual differences and walks of life. Brightline is an equal opportunity employer and encourages all applicants from every background and life experience to apply.