About Kraken

Kraken is changing the world. Join the revolution!

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Founded in 2011 and with over 4 million clients, Kraken is one of the world’s largest, most successful bitcoin exchanges and we are growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets. We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent.

In our first decade Kraken has risen to become one of the best and most respected crypto exchanges in the world. We are changing the way the world thinks about money and finance. The crypto industry is experiencing unprecedented growth and Kraken is leading the charge. We’ve grown from 70 Krakenites in January 2017 to over 1800 today and we have no intention of slowing down.

Kraken completed the acquisition of Crypto Facilities in February 2019, a world-leading, regulated cryptocurrency derivatives trading platform (MTF). We are looking for a Head of Operations to lead the Crypto Facilities Operations team.

As the Head of Operations, you will be responsible for overseeing the Operations team to ensure the smooth running of the Crypto Facilities MTF and to assist with the growth of the venue, both in terms of the product offering and the client base. You should be keen to manage a team and mentor junior team members, whilst also providing a hands-on approach to department tasks. The ideal candidate should have experience working in a derivatives trading environment, with a deep understanding of requirements applicable to trading activity under MiFID II/MiFIR being preferred.

We will be only be considering candidates in the EMEA region for this position.

Responsibilities - This is a dynamic role in a fast-changing business - but for example, you will:

• Become an expert in the Crypto Facilities platform and products
• Be responsible for the smooth operation of the Crypto Facilities MTF, which is a 24/7 regulated trading venue
• Ensure the health of all markets on the venue
• Build and manage a team of Operations Associates
• Be the accountable individual for all queries pertaining to the operation of the platform, including from both external and internal stakeholders
• Work closely with the CEO of Crypto Facilities to ensure business goals are being achieved and regulatory requirements are met
• Work with Crypto Facilities’ compliance and product teams to ensure Member onboarding and support meet regulatory requirements and industry-leading client experience standards
• Work closely with Crypto Facilities’ product, engineering, compliance and client engagement teams to ensure the smooth and timely deployment of new products 
• In time, become a key member of internal governance committees and decision making bodies
• Establish strong working relationships across functions and management levels, working collaboratively and independently
• Present key venue information and developments to the Board of Directors as required 

Requirements

• 10+ years working in regulated trading venue environments
• Bachelor’s degree in relevant field
• Graduate degree or professional certifications in a relevant field preferred
• Strong interest in and familiarity with both cryptocurrency and traditional financial industries
• Experience managing multiple direct reports
• Proven ability to communicate technical concepts effectively to a varied audience
• Demonstrated personal and professional security and privacy hygiene
• Entrepreneurial mindset with excellent attention to detail and follow through
• Ability to deconstruct convoluted problems and develop precise plans of action

We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

Check out all our open roles at https://www.kraken.com/careers. We’re excited to see what you’re made of.

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