Over the next 10 years, biotech will fundamentally rewrite the way we live. Gene editing and cell therapy will dramatically change how we treat cancer and other major illnesses. Biofuels and biomaterials will transform the cars we drive, the clothes we wear, and the makeup of everyday objects. Crop science and synthetic biology will produce sustainable and ethical food. Benchling’s mission is to accelerate the research that propels us towards this future, and magnify its impact, through modern software.

Every day, scientists around the world use Benchling in their efforts to solve humanity's most pressing problems. For these scientists, Benchling is the central technology they use to conduct their research.

Benchling was founded by a team of MIT graduates and has raised funding from Benchmark, Andreessen Horowitz, Thrive Capital, and Y Combinator. Our customers include pharmaceutical giants, leading biotechs, and the world's most renowned research institutes.

ABOUT THE ROLE

Benchling is seeking an experienced Services Leader to lead our rapidly expanding Global Professional Services team. This is a highly strategic role reporting to the VP of Customer Experience. As the Head of Professional Services, you will have the responsibility for building and managing the teams who are delivering Benchling solutions, and ensuring our implementations are successful. You must be a hands on leader who can think and act strategically but also enjoys diving into the details. You will leverage your expertise in building implementation methodologies and processes that scale as we expand globally in 2020. You must be an experienced leader, mentor, and coach who is able to scale an organization, while guiding team members through the challenges of hyper growth.
To be successful in this role, you must be comfortable with Life Sciences R&D processes and scientific concepts, and be able to build relationships with Scientific and IT leaders at large Pharma and Biotech organizations. You must have experience with enterprise SaaS software implementations, and working with globally distributed teams to deliver transformational solutions. And you must have experience managing organizational and project financials, customer negotiations, and building and growing a PS practice.
WHAT YOU WILL DO

Build and lead a world class and rapidly growing Professional Services organization. Own all aspects of PS strategy, hiring, implementation methodology, services P&L, and project success for our global PS team.

• Direct the activities of the PS team through ongoing oversight of active implementations, ensuring we deliver on time, within budgets, and with high quality outcomes and customer satisfaction.
• Ensure our teams follow best practice implementation processes, and identify opportunities to improve our methodologies and tools.
• Develop relationships at senior levels in our customer’s organizations including with executive sponsors, key business and IT stakeholders, and other project leaders.
• Act as the escalation point for project issues, work with the team to develop solutions to problems, drive customer alignment, and be accountable for project success.
• Work with the Global Sales and Customer Experience leadership teams to adapt our services sales strategy.
• Actively manage practice financials including team utilization, budget vs actual hours and project margins.
  

YOU

• Proven experience working with Life Sciences companies with an understanding of R&D processes and scientific concepts. Must be able to confidently interface and build trust with Director, VP and C-Level Scientific & Research IT leaders in top-20 Biotech and Pharma companies.
• BA/BS in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar Life Science field, or equivalent professional experience working with Life Sciences organizations is highly preferred.
• 15+ years client facing software implementation and/or consulting experience, with demonstrated success managing enterprise scale SaaS projects.
• Experience building and leading a 50+ person PS organization. Must have the ability to recruit, hire, and lead a high-functioning Professional Services team.
• Deep expertise in project and program management for enterprise software deployments including team dynamics, scope & budget control, program governance, executive reporting, and project financials.
• Experience leading services sales activities, including proposal generation, SOW creation, selling PS, change orders, and client negotiations.
• Independent, adaptable, and can thrive in a fast-paced startup environment.
• Excellent communication skills in verbal, written, and presentation formats.
• Ability to travel 20-40% based on customer and project needs.
  

OUR VALUES

• Empower through information. We explain the “why” behind every decision, unless there are highly sensitive circumstances. We're honest about how we're doing, especially in difficult times. We believe that sharing information builds trust and enables better decision-making.
• Rely on tenacity. Hard work is one of the greatest factors to determine success and is fully under our control. We must make the most of every day by bringing the highest level of determination. Dreaming big is not enough.
• Raise the bar. Pushing ourselves and others to improve will be uncomfortable and at times result in failure. However, it's critical to our success. We're dedicated to creating a place where everyone feels challenged to improve.
• Build a lever. We choose to build tools and infrastructure that will help others make world-changing innovations. There's less glory in it, but in the words of Archimedes, "Give me a lever long enough and a fulcrum on which to place it, and I shall move the world."

PERKS AND BENEFITS

• Work with a talented yet humble team
• Competitive compensation & equity package
• Monthly health & wellness stipend
• 401k
• Medical, dental, and vision insurance
• Weekly virtual social events, and annual company retreats
• *$1,000 work-from-home stipend 

*In following best practices and safety protocols, all Benchling employees are expected to work remotely until we are further advised that it is safe for employees to resume work in their respective office locations. To support remote work conditions, Benchling provides each employee a one-time stipend of $1,000 upon commencing employment, and additional discounted employee purchase plans for home-office equipment. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.