As the Head of Global Support, you'll lead the team that helps customers build the next generation of financial services applications and ensure they have an incredible experience with Plaid. Successful candidates will have a strong management background leading teams of over and ten and preferably managing managers. Previous background in leading strong technical and product-focused teams is a plus.

What You'll Do

• Become an expert on the Plaid platform
• Lead a team of 30+ product support specialists and product support engineers
• Serve as the voice of the customer and work with cross-functional partners to improve the health of our products
• Identify and recommend improvements to our internal support tools and drive scalable solutions to support our growing customer base
• Contribute to the Plaid Help Center by creating articles to help troubleshoot common questions and issues
• Identify and recommend process improvements to deliver the highest level of customer satisfaction
• Apply your expertise in quantitative and data analysis and to identify key trends and issues

What Excites Us

• 10+ years leading high output and mission-critical teams at a high growth company
• Experience in a high intensity and high-stress environment
• Knowledge of web services, APIs, and other developer services is preferred
• Experience setting quarterly and annual goals for cross-functional teams
• Analytical and data-oriented approach to problem-solving
• Impeccable written and oral communication skills
• BA/BS degree from a top tier school
• Customer-first attitude with a strong sense of empathy

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.