Company Description

Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and—most importantly—affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 160 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market.

We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you’ve been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place.

This is a unique role focused on people not real estate. The ideal candidate has reported into c-suite or VP level execs in past roles. The HOWE sees Workplace through a People and HR lens since they partner with those teams on a daily basis as they lead the global workplace team.

Job Description

• Reports in directly to the VP of HR
• Maintains a positive relationship with the local landlord and understands table stakes involved in occupying and vacating spaces in accordance with building regulations, cert of insurance requirements etc.
• Hires, trains, and develops the Workplace Experience Managers
• Supports real estate consultants and brokers in implementing a global space planning strategy (ensuring real estate is operating from “one source of truth” for headcounts and projections)
• Partners with IT to create an internal move management procedure and provides project management for scope in all offices
• Partners with Physical Security and HR to design and maintain a fire, life, and safety program for all locations
• Partners with HR, IT, Security, and Legal to draft and implement sustainable Workplace policies and procedures that fit Wishes needs financially and culturally (including company and personal mail policies)
• Partners with Finance to create, maintain, and project Workplace budgets for all locations
• Drive company wide events partnering with each local team to create an aligned experience and budget while acknowledging the individuality of each location
• First aid and CPR certified and holds an emergency warden position in the office they work from
• Ensures all locations have facilities maintenance programs in place (HVAC maintenance, carpet cleaning, kitchen appliances etc.)
• Maintains strong partnerships with Workplace business partners including HR, People, Security, Legal, and IT by proactively communicating new and updated Workplace initiatives and policies to foster a positive working relationship
• Visits all their Workplace Experience Managers quarterly for an “in person” 1 on 1, space assessment, and check in with local dept heads (a sort of 180 degree review)
• Ensures all offices are upholding established “Workplace Best Practices” for an optimal employee experience
• Provides “out of office” support for Workplace Experience Managers

#LI-JG1

Qualifications

Who you are:

• 6+ years of people management experience
• 4+ years of facilities and vendor management experience
• Highly organized and detail oriented within a fast-paced environment
• Strong customer focus and highly resourceful - an “anything is possible” attitude
• Flexible and able to occasionally work after-hours for emergencies
• Highly collaborative with a great degree of interpersonal savvy and professionalism
• Able to manage ambiguity with ease
• Able to operate a hand truck and lift 50+ pounds

Nice to have:

• Experience with tenant improvement projects preferred
• Bonus: Experience with AV or IT helpdesk set up
• Working knowledge and experience with HVAC / MEP

Additional Information

Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Individuals applying for positions at Wish, including California residents, can see our privacy policy here.