Head of Workplace Operations
Over the coming years, biotech will fundamentally rewrite the way we live. Gene editing and cell therapy are dramatically changing how we treat cancer and other major illnesses. Biofuels and biomaterials are transforming the cars we drive, the clothes we wear, and the makeup of everyday objects. Crop science and synthetic biology are producing sustainable and ethical food. Benchling’s mission is to accelerate the research that propels us towards this reality, and magnify its impact, through modern software.
Every day, scientists around the world use Benchling’s applications, platform, & analytics in their efforts to solve humanity’s most pressing problems. For these scientists, Benchling is the central technology they use to conduct their research. Our customers include pharmaceutical giants, leading biotechs, and the world’s most renowned research institutes.
ROLE OVERVIEW
As the Head of Workplace Operations, you’re an agile problem solver who consistently demonstrates proactive strategic thinking in a high-growth environment. You enjoy solving tough problems and are excited to roll up your sleeves and innovate. You are a clear and direct communicator who always has time to support your team. Our workplace is the first impression we give customers, candidates, visitors, employees, and you take pride in providing a world-class experience that represents the Benchling culture. You will be responsible for the delivery of large-scale operations globally, ensuring and facilitating the successful delivery of a consistent service program, and all associated operating expense budgets. This role reports to the Head of IT & Workplace and is located in San Francisco, CA.
WHAT YOU WILL WORK ON
- Oversight and management of our global workplace portfolio of leased multi-tenant buildings and co-working spaces globally
- Manage, mentor, and develop a geographically diverse, high-performing team of workplace services and operations professionals
- Responsible for developing service strategy and best practices across global workplace to cultivate a collaborative and an equitable environment
- Develop standards and guidelines for various programs including building management, life safety, food & beverage, sustainability, in-person & remote events, wellness/wellbeing, and physical security. Always striving to raise the bar and innovate
- Partner with senior leadership and other stakeholders at all levels and geographies throughout the company to deliver results
- Build and lead cross-functional teams including outside service provider partners
- Develop and maintain a global multi-year workplace operating expense forecast in coordination with long-term headcount and location forecast
- Experience in diagnosing pain points for teams, ushering their Workplace Experience to “good”, and then going the extra mile to ensure it is “great”
ABOUT YOU
- 10+ years progressive experience in facility operations/management within fast-paced, scaling environments. Software/technology industry experience preferred
- B.S or equivalent work experience
- Analytical rigor, drive to support decisions with data, and the ability to make data digestible to varied audiences
- Passion for empathy, clarity and communication
- Adaptive, balanced thinker with continuous improvement mindset and ability to engage teams through outstanding change management capabilities and your demonstrated history as a champion of diversity and inclusion.
- In-depth functional knowledge in facility operations and management including property/site management, building systems and employee programs including food services, sustainability, life safety, and wellness/wellbeing.
- Experience with end-to-end program and project development and execution, partner management, and demonstrable record of delivering critical solutions within tight time frames, with multiple stakeholder groups, and competing priorities, all while balancing speed and financial commitments.
Benchling welcomes everyone. We believe every member of our team enriches our diversity and inclusion by broadening our ways of problem-solving for future challenges. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply.
LEADERSHIP PRINCIPLES
- Admit mistakes and shortcomings
- Deliver results
- Disagree and commit
- Obsess over customers
- Rely on work ethic
- Show empathy
- Recruit and develop the best
- Sweat the details
- Think and communicate clearly
- Unite around the mission
PERKS AND BENEFITS
- Work with a talented yet humble team
- Competitive compensation & equity package
- Weekly virtual social events, and annual company retreats
- 401k, Medical, dental, and vision insurance (US Employees Only)
- Monthly health & wellness stipend (Currently US Employees Only)
- Yearly educational stipend (Currently US Employees Only)
- Flexible & Generous Vacation Policy: If you feel you need a break, you can talk directly with your manager to find coverage and support while you are out of the office. Need time off to vote? We've got you covered.
- Quarterly company-wide mental health days off
- Holiday Shut-down: company-wide holiday shut-down between Christmas Eve and New Years
- Major US and EMEA holidays observed
- To support remote work conditions during the COVID-19 pandemic, Benchling provides each employee a one-time stipend of $1,000(USD) upon commencing employment, and additional discounted employee purchase plans for home-office equipment.
In following best practices and safety protocols, all Benchling employees are expected to work remotely until we are further advised that it is safe for employees to resume work in their respective office locations.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
