Benchling is building a world-class Professional Services team to drive implementations for our rapidly expanding customer base. Implementation Managers work hand in hand with our customers, from small Biotech startups to the largest BioPharmas in the world to develop a deep understanding of their R&D Processes and implement Benchling solutions to meet their needs.
With the upcoming release of Benchling’s Small Molecule product offerings, we are looking for Professional Services Consultants with experience working with, and implementing software solutions for, small-molecule research in the Life Sciences industry. In this role, you will have the opportunity not only to work on customer projects, but also with our internal Solutions, Sales, Product Management, and Engineering teams as we continue to innovate on our Chemistry research workflow solutions and build out our Small Molecule offerings. You will also work closely with various members across our Customer Experience organization to help us refine our implementation processes, and our ongoing delivery and support models to meet the evolving needs of our customers.
You will leverage your scientific background, project management skills, and product expertise to support successful implementations of the Benchling platform - primarily with chemists but also with biologists. You will work hand in hand with the research scientists at our customers, and teams throughout Benchling, to implement our solutions and ensure our customers are successful. Implementation Managers lead all aspects of customer rollouts from requirements analysis and solution design, to configurations, testing, training, and onboarding users onto the system.
RESPONSIBILITIES

• Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers.
• Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.
• Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments.
• Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs.
• Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users.
• Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices.
• Understand and document customer pain points, advocate for them internally to influence product changes.
• Develop and optimize enterprise training programs including written and video collateral.
• Identify and work with sales on opportunities for account expansion post go-live.
• Develop norms and best practices for a novel, dynamic and fast-paced team with an opportunity to help define and shape our new small molecule products and implementation methodology.

YOU

• B.Sc, M.Sc., or Ph.D. in Chemistry, Biochemistry, Chemical Engineering, or a related field.
• At least 2 years of experience in a chemistry lab or small molecule research setting. You must be able to empathize with scientists and quickly understand complicated scientific concepts.
• Experience using and/or implementing modern chemistry-focused software solutions, such as ChemDraw, Marvin Sketch, chemistry ELNs, MNova, LiveDesign, D360, etc.
• Strong communication skills. You must be able to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives.
• Self-starter with the ability to be successful in a startup environment, with limited initial infrastructure in Europe.
• Existing familiarity with Biologics R&D and scientific concepts. You should expect to ramp up quickly on biology and converse with our customers’ biology teams in their own vocabulary.
• Curious, creative, and tenacious. You should be excited to collaborate with customers and other Benchling teammates as a thought partner.
• Ability to travel up to 25% based on customer and project needs