Bond's mission is to accelerate the pace of financial innovation and access to capital. 

Today, it's difficult for many businesses to build the financial products they imagine. Whether that's launching a new credit or debit card, a savings account, a lending business, or anything else — there are barriers in the way. Bond is focused on helping brands, businesses, and banks hurdle over those roadblocks.  

Bond makes it easy for businesses to compliantly offer financial products. We make integration to the myriad, often-antiquated financial vendors more streamlined and intuitive. And, we make regulatory compliance not only achievable, but accessible. Our platform streamlines the process of launching and iterating on financial products, thereby enabling digital brands to better engage their customers with unique financial products tailored to their needs.

At Bond, we value leadership and believe everyone is a leader. We look for people who operate like owners, who love to learn, have grit, and operate with integrity and empathy. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out — and set you apart. We welcome diverse perspectives and people who are not afraid to challenge assumptions. 

Implementation Management is a new function for Bond. As one of the first hires on the Customer Operations team, you will report into our Head of Customer Operations and play a pivotal role in helping to define our strategy and playbook. As Implementation Manager, you will be responsible for leading customer implementation, creating project plans and owning their outcome, and eventually building out a team. This is a highly cross-functional role, partnering closely with all departments at Bond. 

You will:

• Lead technical customer implementations in the BaaS space with a hands-on approach to achieve rapid and efficient on-boarding and adoption by new customers 
• Own the overall success of the implementation including planning, executing and staffing to assure an outstanding client experience that decreases time to go-live
• Create a repeatable playbook for customer implementations that includes cross-functional procedures and tools 
• Create efficiencies in processes and procedures, continually seeking ways to promote product adoption
• Implement best practices, mapping the customer journey to their specific needs
• Track and measure KPIs, milestones, and long-term goals enhancing the Implementation Manager role
• Provide functional and technical leadership to the Customer Operations team to develop and execute services offerings that drive and accelerate customer adoption, engagement, and growth
• Assist in developing short, medium, and long-term plans to achieve and drive strategic objectives to completion
• Communicate the voice of the customer to Product & Technology leadership and influence product prioritization and roadmaps
• Eventually build an implementation team as Bond’s customer base continues to grow and expand

You have:

• 5+ years of experience in a technical role in financial services, banking-as-a-service, or a consumer fintech company
• Bachelor's Degree or equivalent in a technical field
• Experience leading complex implementation projects
• Excellent written, presentation, and verbal communication skills
• Ability to build strong relationships and influence people 

You also likely have:

• Prior experience with integrating, servicing or deploying SaaS, Cloud and/or API solutions
• Deep understanding of the fintech industry 
• Experience with customer relationship management 

Bond is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.