About HashiCorp

HashiCorp is a fast-growing startup that solves development, operations, and security challenges in infrastructure so organizations can focus on business-critical tasks. We build products to give organizations a consistent way to manage their move to cloud-based IT infrastructures for running their applications. Our products enable companies large and small to mix and match AWS, Microsoft Azure, Google Cloud, and other clouds as well as on-premises environments, easing their ability to deliver new applications for their business.

About the role

HashiCorp is looking for a high-caliber Information System Administrator who will provide both support to our employees and help grow the infrastructure that helps us scale! The role requires significant hands-on experience, as this person will be working on long-term projects as well as handling day-to-day user support.

You'll report to the Manager - User Support, the  Information Systems Engineer will be a key member of the IT Team, and will operate as a trusted advisor and primary resource for end-user support, as well as multi-functional support for both technical and non-technical groups at HashiCorp. The successful candidate will be comfortable in a fast-paced environment with significant and exciting change.

In this role, you can expect to:

• Respond to information technology help desk requests and provide assistance via phone, e-mail, remote access, and onsite support; escalating more complex requests to senior staff members.
• Perform basic configuration, installation and maintenance of workstations, laptops, printers, telephones, mobile devices, and other peripherals.
• Troubleshoot basic software, hardware, and network issues; escalating more complex issues to senior staff members.
• Train end-users in operating systems, application programs, and basic computer functionality.
• Assist in creating documentation and training manuals.
• Assist with meeting room setup of laptops, cisco phones, and other requested items.
• Help maintain conference room  and telephone room IT and AV systems.
• Support the on-boarding and off-boarding of employees.
• Perform software and hardware procurement for staff.
• Track and maintain IT inventory.
• Maintain and deploy laptop for new hires and returned laptops from departed employees.
• Unpack, organize and open boxes of equipment.
• Schedule Mac repairs to Apple Genius Bar and bring laptop to Apple store.
• Ship equipment and RMA equipment to FedEx and UPS.

You may be a good fit for our team if you have:

• At least 3 years helpdesk experience
• At least 3 years with IAM solutions including user provisioning, role-based access control, authentication, and authorization, such as Okta, SailPoint, CyberArk, PowerBroker, Active Directory, or ForgeRock.
• At least 3 years of experience tracking tickets via ZenDesk, JIRA or other enterprise ticketing systems.
• Basic networking and hardware knowledge.
• Efficient in Windows 10, Apple Mac, iOS, Android, Cloud storage, JAMF.
• Experience in administration of SaaS applications. 
• Excellent communication skills and a flexible professional attitude.
• Affinity for dealing with details and enjoys doing it
• Ability to operate in high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible.
• Energetic, resourceful and a hands-on individual.
• Asset Management of IT equipment experience.
• Ability to lift 50 lbs in order to move equipment as necessary.
• Ability to crawl under a desk in order to access equipment as necessary.
• Asset Management of IT equipment experience.
• Incumbent may be on call to provide support services during off-hours.
• Bachelor’s degree is helpful, but not required.
• Industry-standard certifications such as CCNA, Google IT Certification, RHCE or Server+ are preferred, but not required.
• HashiCorp is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be. #LI-ES1