Instructor Success Manager at Udemy

| San Francisco
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Udemy is looking for an Instructor Success Manager to join our fast-growing Global Content team. This role is integral to Udemy’s success and will blend industry knowledge, managing content, and building deep instructor relationships to achieve company goals.
In this role, you will lead the partnership strategy for a portfolio for some of our most successful and strategic instructors, guiding and managing the instructors’ engagement and loyalty to our programs. This role will partner closely with Product, Marketing, Support, and Learning & Development to drive forward new instructor initiatives and opportunities that strengthen Udemy’s business.
This is a full-time position based in our Headquarters in San Francisco.

What you'll be doing:

  • Partnering with key instructors to engage them in Udemy’s strategic programs geared at driving new revenues for both Udemy and the instructor
  • Working with instructors to acquire targeted content to keep Udemy’s content collection fresh and relevant for our learners
  • Leveraging instructor expertise and feedback to inform and improve our product’s development and roadmap
  • Developing deep feedback loops with instructors to enable Udemy to capture industry insights and solve problems across all stages of the instructor’s lifecycle.
  • Identifying and connecting instructors to event or marketing opportunities as representatives and advocates of the Udemy brand

We’re excited about you because you have:

  • Demonstrate solid client relationship management skills with professionals in a technical industry
  • At least 2-3 years of experience in content creation, management or acquisition preferably in a technical field
  • A team player with exceptional communication skills to interact with internal and external individuals across diverse backgrounds 
  • A strategic, analytical thinker who enjoys identifying creative solutions to problems 
  • Organized, self-starting and able to manage multiple projects effectively

Bonus points for:

  • Familiarity with content curriculum development/instructional design best practices and can coach your partners on these techniques
  • Keeping up with a variety of technology domains (certifications, data science, and programming languages) to help shape future innovation with content initiatives
  • Experience with Salesforce content management

#LI-JD1
About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.
Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • HiveDatabases
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen

Location

SOMA

An Insider's view of Udemy

How would you describe the company’s work-life balance?

I’ve been really impressed by the work-life balance at Udemy. Each team has the freedom to choose a schedule and system that works for them. Everyone is committed to the success of their team and Udemy as a whole, and this flexibility and trust enables each of us to work in a way that helps maximize our impact.

Katie

Full Stack Web Development Software Engineer, Instructor Loyalty

How do you collaborate with other teams in the company?

As a member of the Marketing Efficiency Decision Science team, I help determine how Udemy can invest money efficiently. We partner with all levels of the Marketing and Finance teams to align our goals and drive implementation. We also work with the Data Products and platform team to ensure we utilize the most robust models and architecture.

Silvia

Data Scientist II

How does the company support your career growth?

Udemy provides me with daily opportunities to grow as an engineer. My manager genuinely cares about my career plan and professional growth. In every project that we’ve chosen for me to work on, I had the chance to improve my weaknesses and demonstrate my strengths. It is so important to feel valued at work, and Udemy has been doing a great job.

Duygu

Senior Staff Engineer

How do you make yourself accessible to the rest of the team?

My philosophy goes beyond normally scheduled one-on-ones, which I regard as simply guaranteed check points. I have a truly “interrupt me anytime” policy, so my staff feels comfortable enough to talk with me at any moment. My team is my work-family and, as with my own family, it is a top priority for me to be there to support them.

Justin

Senior Data Science Manager

What are Udemy Perks + Benefits

Culture
Intracompany committees
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
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