IT Director, G&A Systems

| San Francisco
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Some people go to work. 

At RingCentral, you’ll change the way the world works.

RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. 

We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Enterprise Sales Team to make sure we stay ahead of the competition.

We’re creating cool, disruptive products and we need your help!

 

As our Director, G&A Systems you will be a hands-on leader responsible for critical enterprise applications across the company’s business portfolios. It is a critical, highly visible, senior role who will engage with cross functional business stakeholders in Finance, Legal, HR, Sales, Services and Product to scale our systems and to support our growing business. You will lead a global and expanding team to deliver solutions, automation and scale. This is a full-time position at RingCentral HQ in Belmont, CA. 

 

Responsibilities:  

 

Leadership:  

  • Manage existing EA technology programs, platforms, and services for all lines of business, including the Finance, HR and Legal 

  • Be a voice of the internal customer and help define, communicate, and calibrate goals, metrics, and OKRs as needed 

  • Oversee the development of the EA roadmap and execution of prioritized and approved projects 

  • Ensure compliance with IT quality and security processes and procedures, identifying and addressing any compliance issues 

  • Manage third-party vendors and resources and ensure value-add for deployment on prioritized initiatives 

  • Interface and partner with Business Management Teams  

  • Ability to think critically, solve problems, make decisions and build trust across the organization 

  • Excellent negotiation, influencing, collaboration, communication, and presentation skills,  

  • Build and manage global teams. Guide and coach team members 

  • Effectively remove blockers and mitigate project risks maximizing team productivity and ensuring delivery 

  • Serve as a critical member of the senior leadership team, participating in strategic decision-making, planning and execution 

  • Responsible for status reporting and metrics around the IT portfolio to leadership teams 

  • Partner with management on key business and operational activities 

  • Drive transformation and reimagining how we add the most value to the business 

 

Business Solutions Design & Delivery:  

  • Liaison between the business units, technology teams and support teams 

  • Drive analysis of existing and future state business processes, systems and flows of data  

  • Critically evaluates information gathered from multiple sources, decompose high-level information into details, abstract up from low-level information to a general understanding 

  • Distinguish user requests from the underlying true needs to align with macro vision and strategy  

  • Proactive and takes initiative to gather information, investigate gaps / issues, identifies potential solutions and presents to both Business and IT stakeholders  

  • Work closely with Vendors, Implementation Partners, Architects, Developers and Business Units to ensure technical compatibility and user satisfaction  

  • Facilitate review sessions with functional owners, subject matter experts and end-user representatives  

  • Oversee the project lifecycle for projects  and work with various teams to develop project milestones and timelines for development, UAT, production validation and go live  

  • Ensure training and timely communications in accordance with project timelines  

Qualifications:  

  • A strong technical leader with a minimum of 10 years of experience in leading a team and/or IT domain experience 

  • Demonstrated ability to provide strategic vision and execution against a strategic plan 

  • Proven experience as a business-focused, credible leader in a large fast-growing technology company 

  • Capable of leading technology change with excellent strategic and technical thought leadership, and a strong focus on delivering customer value 

  • Passion, energy, personal accountability and a desire to lead others to excellence 

  • Experience creating, measuring, and improving business processes 

  • Proven ability to build and lead teams at scale across multiple geographies 

  • Strong presentation, organization, and communication skills (written and verbal) with both technical and non-technical parties 

  • Must exhibit strong security and confidentiality practices with systems that handle sensitive data 

  • Ability to learn a new business domain and build subject matter expertise in a short period 

  • A BS or MS degree in Management Information Systems (MIS), Computer Science or equivalent work experience in Information Technology 

  • PMP/ CSM / IT certifications a plus

RingCentral’s Partner team crafts, builds and collaborates with our partners to evolve our programs and deliver the best possible outcomes for our partners, teams and company. That’s why RingCentral is the #1 global cloud-based communications provider because we’re not just selling solutions; we’re changing the nature of communications. That’s why we’re the largest and fastest-growing pure-play provider in our space, with a market capitalization of over $18 billion, 30%+ annual growth and a $1.5 billion annual revenue run-rate. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • Google AnalyticsAnalytics
    • SalesforceCRM
    • MarketoLead Gen

Location

Our Belmont office is our global headquarters and largest US office. We're nestled in the hills of Silicon Valley with San Fransisco at your doorstep.

An Insider's view of RingCentral

What are some social events your company does?

Outside of holiday festivities, the biggest program is RingCentral Spirit Week in October. Events are planned for everyday of the week and include interactive webinars, global relay runs, philanthropic giving as well as plain ol' fashion fun. We always has a lot of pride, but this week in particular the orange and blue really shine through!

Allyson

Employee Programs, Manager

What projects are you most excited about?

The diversity initiatives I'm most excited about is a values-based interview for prospective folks. Enabling diverse candidates means having diverse interview panels that reflect the company. These will help candidates and hiring managers ensure that there's a values alignment, which is much more prudent than a "culture fit."

Jedd

Diversity Associate

What’s the vibe like in the office?

Working on my team is really fun! It’s very supportive, we help each other out as much as possible. I was able to work on something, have it built, and use it every day - that’s what I like about it here.

Berto

UX/UI Designer

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

In addition, we offer flexible PTO to keep our employees well balanced while maintaining productivity. Along with our employee stock purchase plans (ESPP) and stock options, RingCentral offers competing health, vision, dental and pet benefits to keep you at your best.

Culture
Volunteer in local community
Through our CSR program, RCause, we take pride in our commitment to inclusivity, sustainability, and giving back to our communities. We offer employee matching and Volunteer Time Off.
Partners with Nonprofits
At RingCentral, we partner with nonprofits that drive impact towards environmental sustainability, social impact and responsible governance.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Our dedicated Learning & Development initiatives include Unconscious Bias AND Diversity & Inclusion training which are core to our mission in fostering, educating, and building our inclusive workforce
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
From Black Lives Matter, Women leaders, Pride, Hispanic heritage, Mothers and more, these employee-led ERG’s are a special part of our culture that we take pride in supporting and growing.
Hiring Practices that Promote Diversity
Our active hiring practices don’t discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital or veteran status.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
RingCentral employees can contribute up to $5000 annually for Dependent Care FSA and up to $2750 for Health Care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policy can cover up to 50% of out of pocket expenses.
Wellness Programs
Our wellness programs include fitness and yoga classes, meditation and nutrition sessions and more, to keep all our employees feeling their best!
Onsite Gym
Team workouts
RingCentral team fitness initiatives include In-office yoga, In-office fitness classes, Sponsored race teams.
Mental Health Benefits
Mental health is very important to us, that’s why we have partnered with Headspace, offer counseling options, and conduct frequent virtual yoga and meditation sessions to support our employees.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
RingCentral makes a matching contribution of 50% of your first 6% deferred.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
We offer employee matching for charitable donations and through our Dollars for Doers program, RCause will donate $10/hr on behalf of any employee volunteering at the nonprofit of their choice.
Child Care & Parental Leave Benefits
Child Care Benefits
Supporting our working mothers, we’ve partnered with Milk Stork to deliver milk to their babies when traveling. We also send out gift boxes to all our new mothers and fathers!
Generous Parental Leave
Remote Work Program
Company sponsored family events
RingCentral sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
RingCentral offers employees professional development opportunities.
Diversity Program
Lunch and learns
Promote from within

Additional Perks + Benefits

Our people are really what make RingCentral an amazing place to work. We care about taking care of our employees and offering them top tier perks and benefits to fit all of their needs.

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