We are hiring an IT Lead at DataGrail! As IT Lead working with the IT and Security team, you’ll administer
the various services and technologies used at DataGrail. You will be empowered and supported to
provide excellent service and technology outcomes for DataGrail employees. You will help ensure that our
IT services are secure and accessible to our remote workforce. This role will participate in security
activities that can be hard to find in more traditional IT roles all while having the freedom to investigate
and deploy new approaches or technologies that can help DataGrail employees do their best work.

What You'll Do:

• Provide an excellent customer service experience for all DataGrail employees and contractors, as
  measured by customer feedback and the time to complete common tasks.
• Own administration of SaaS services utilized by DataGrail including account lifecycle
  management, working with the security team to secure and monitor these services, and
  managing service licensing.
• Review current IT processes including onboarding new employees, administering cloud services,
  and device management. Identify where these processes can be improved and implement those
  improvements including creating documentation that can be used to scale the IT department.
• Make recommendations and implement tools or software that can be used to automate repetitive
  IT tasks, and ensure that tasks are completed uniformly each time they are performed.
• Partner with the Security team to gather information to aid in incident investigations and auditing
  SaaS tools and accounts.

What You Need:

● 1-3 years of administration experience with Google Workspace, Okta, and Jamf Pro. Additionally,
you should have administration experience or be comfortable learning to administer additional
SaaS applications.
● Treat people with respect and understanding. Collaborate well cross-functionally, including with
engineering, product, sales, marketing and operations teams.
● Act on concerns before they become large scale problems and make recommendations to the
business that will enable it to scale up.
● Ability to create and maintain documentation for IT systems that can be used by IT team and
DataGrail employees to ensure all users are able to effectively onboard and utilize SaaS services.
● Ability to adjust to the quickly changing SaaS and IT landscape.
● This position is remote and focused on candidates in the United States. Folks located in the Bay
Area can choose to work from our downtown San Francisco office.

DataGrail provides equal opportunities for everyone that works for us and everyone that applies to join
our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed,
color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic
information, marital status, sexual orientation, any service, past, present, or future, in the uniformed
services of the United States (military or veteran status), or any other consideration protected by federal,
state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for
employment qualified applicants with arrest and conviction records.

With the core belief that trust builds transparency, at DataGrail, we provide a privacy platform that empowers people to have more control over their privacy and identity. Our platform eliminates complicated, manual, and time-consuming processes associated with emerging privacy laws. We find and untangle the terabytes of data companies have, make sense of it, and organize it into an easy-to-use privacy program. 

We live by our company values every day at DataGrail: Win as a Team, Empathy Always, Love our Customers, Iterate & Evolve, Seek New Perspectives, and Lead with Why.

Benefits & Perks:

• Competitive compensation package + equity
• Work from anywhere - every employee has the choice to select their ideal work environment
• Feel relaxed with unlimited paid-time-off (+2 weeks mandatory!)
• Treat yourself with 8 scheduled “DataGrail Days” a year for personal wellness
• Grow with us - Annual stipend for continued career development for all DataGrail team members
• Stay healthy - full healthcare coverage, including dental, and vision
• Save for the future with our 401(k) plan
• Work smarter with monthly hardware and remote office stipends and an UberEats meal program
• All of this and much, much more

DataGrail provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.