IT Manager
About Shift:
We believe car buying should be fun, fair, and accessible to everyone. We’ve set out to transform an industry, using technology to bring transparency and convenience to the car buying process.
And we aren’t stopping there. We seek to bring that same openness and simplicity to car ownership too, with payments, maintenance, and insurance in one easy app. At Shift, we’re building the tools that empower people to buy, own, and sell the cars that make life go.
About the role:
The IT Manager reports to the Director of Technical Operations and is an experienced and knowledgeable engineer and manager in the areas of Device Management, Software Deployment, and Hardware/Software Troubleshooting. They also have experience managing IT teams for a business with over 100 employees, automating IT processes for onboarding/offboarding, and managing configuration and security policy across corporate devices. They have experience communicating with employees at all levels of seniority across the business.
The IT team at Shift is small but mighty. We are implementing a number of processes from scratch and working on SOX compliance efforts. This position has to be versatile enough to contribute to all IT work, but also manage large projects concerning the IT department.
What we ask for:
- 5+ years of experience working with Software and SaaS vendors through trials, new implementations, renewals, and decommissioning.
- 5+ years of combined experience with recent Mac and Windows Operating Systems in a business environment (at least 1 year with each).
- 3+ years of experience managing a group of 5 or more IT Engineers.
- 3+ years of experience managing a Google G Suite domain for a business with over 500 employees, including all popular G Suite applications.
- 3+ years experience in Mobile Device Management including Mac, Windows, iOS and Android. JAMF Cloud, G Suite MDM, Active Directory.
- Excellent written and verbal communication skills and ability to communicate concisely and with empathy to a wide range of staff, including top-level executives and non-technical staff.
- Proven ability to lead projects in the IT domain, communicate plans and progress with stakeholders across the business, including experience producing documentation for technical and non-technical audiences.
- Strong understanding of desktop hardware, including best practices on handling of electronics and ability to guide users remotely through simple hardware replacements and software troubleshooting.
- Strong understanding of security best practices, including Password Management, Access Management
- Demonstrates excellent team and cross-functional collaboration, exhibiting professionalism and empathy for other functional groups within the business.
- Experience using agile methodologies to plan and track project work.
Nice to have:
- Experience managing SAML Single Sign-On services (Okta, Google SAML, OneLogin).
- Experience Managing corporate networks, including new office or warehouse build outs and business-grade Wireless networks. Meraki wireless, Cisco IOS.
- Experience Managing IT for Call Centers, including soft phones, Salesforce, IVRs, and/or Workforce Management.
- Experience implementing IT General Controls Frameworks such as COBIT or COSO.
Our company depends on balance and equality — between buyers and sellers, among employees, and in our relationships with customers.
Our mission to evolve car ownership and transform an industry is a challenging one. It can only be achieved by a team of diverse problem-solvers — engineers, designers, business people — from the same broad demographics as our customers.
Why join now?
We’ve built a small but highly talented team backed by >$275 million in funding from investors like DFJ, Goldman Sachs, BMW, and Nissan. In October 2018 we announced a deep partnership and a $140m round led by the third largest auto retailer in the US, Lithia Motors. With strong product-market fit and a great business in California, the next two years will be focused on scaling the business nationally.
Shift is the Bay Area’s #1 seller of used cars with $150 million in cars sold per year. We’re serving most of California and are gearing up to scale to new markets. With a solid business model and no clear winner in our space yet, this is a hugely exciting time to join the team.
Shift is an Equal Employment Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.