About Lattice

Lattice is on a mission to build cultures where employees and their companies thrive.  In an age where innovation is happening all around us, there's commonality – people are driving these changes. We offer a solution that helps companies put employees first. Lattice is a people management tool that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, and goal setting in a way that allows companies to focus on employee development, growth, and engagement. Since launching in 2016 we have grown to over 1,900 customers globally, including brands like Slack, Reddit, Glossier, and Asana. 

Who you are

You have 2 to 5 years of experience leading IT operations.

• You have experience with JamF/Scripting (Bash or python), Okta and SAML: application integration and troubleshooting
• Familiar with IT Support for growing geographically dispersed team
• Knowledge of common security practices to protect Mac endpoints and cloud systems
• Familiar with Hire to retire processes
• Strives for perfection while being execution focused
• Excellent project management and organizational skills
• Critical thinking, challenges status quo
• Hands-on, willing to get into the trenches of IT Support

You’re a great communicator and collaborator.

• Ability to communicate effectively with business representatives in explaining security topics clearly

Responsibilities

• Responsible for day to day IT operations (including cloud backend: JamF, Okta, Zoom, etc.)
• Define IT strategy and processes
• Lead large IT projects like office build-outs and system migrations
• Establish PKIs and report on them
• Work with Finance and Legal on new and existing vendor relationships.
• Acts as a senior support level for user requests
• Automate repetitive tasks
• Implement ITIL best practices (primarily incident, problem, and change management) and IT processes in cooperation with other teams

Why Lattice? 

• We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment
• The opportunity to join an experienced and ambitious team that is passionate about solving customers’ needs and loves coming to work every day
• Partner with 1,900+ companies around the world to make sure their employees are engaged and performing at a high level
• A culture that encourages and promotes professional growth and development, with continuous learning reimbursements
• Competitive salary, equity, and benefits
• Centrally located FiDi office
• Flexible vacation/time-off policy

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Lattice is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Lattice is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.