IT Service Technician

| San Francisco
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Faire is using machine learning to change wholesale and help local retailers compete with Amazon and the big box stores. Our experienced data scientists and machine learning engineers are tackling recommendations, ranking, search, and underwriting helping local retail thrive! We're backed by the top VCs in the world (Sequoia, Khosla), led by an experienced team (Square, Google), and we're building a world-class engineering culture of freedom and responsibility.

Job Description

Faire is looking for an IT Service Technician to join the Faire IT team in our San Francisco office. You’ll provide world-class support to our internal teams and take on challenges related to SaaS applications, internal systems, endpoint hardware and software, infrastructure, conference room and A/V systems, and many other areas. This role will also be responsible for provisioning equipment for new and existing employees and will be the primary point of contact for all things IT-related in our San Francisco office. We’re looking for someone who is passionate about the latest technology, is a self-starter, and is eager to learn and grow. This position will report to Faire’s IT Manager. 

As an IT Service Technician, you will:

  • Assume a lead role in the analysis, diagnosis, and resolution of incidents and problems
  • Administer SaaS applications such as GSuite, Salesforce, JIRA, etc.
  • Create an amazing experience for all new hires in our San Francisco office
  • Cultivate relationships with technology vendors and manage office hardware inventory
  • Manage software and hardware licenses and services
  • Help plan and build the infrastructure for our new offices
  • Setup A/V for company all-hands and other company events
  • Recommend improvements to processes, workflows, procedures, etc. to optimize the effectiveness of the IT at Faire
  • Anticipate and plan for issues and needs as Faire grows and scales


Qualifications

  • Dedicated to creating an amazing service experience
  • Demonstrated experience managing PCs Macs in a mixed environment 
  • SaaS administration experience, i.e. GSuite, Salesforce, Rippling, Mode, JIRA
  • Competency with A/V solutions and running large-scale multi-point company meetings 
  • Experience delivering long-term solutions to technical problems
  • Security-minded, with a keen eye for suspicious activity and threats
  • Excellent organizational skills and attention to detail
  • Understanding of basic networking
  • Demonstrated ability to juggle multiple projects/initiatives simultaneously
  • Comfortable digging into dense, technical details
  • Passion for technology, driven to keep up with the latest trends
  • Strong service orientation and geared for solving issues
  • Elite technical troubleshooting ability
  • Excellent written and verbal communications skills
  • Collaborative and team oriented
  • Ability to work a flexible schedule as needed


Extra Credit

  • Knowledge of general AWS administration
  • Experience with WiFi and Meraki in particular
  • Bash, Python, Powershell, or other scripting experience
  • Previous startup experience
  • Technical degree or certifications


About Faire

Faire is an innovative online marketplace that uses machine learning to match local retailers with the makers of products that uniquely fit their stores. We are using the power of technology to connect makers and boutiques from all over the world, building a thriving community of over 50,000 small business owners.

Our mission is to empower entrepreneurs to chase their dreams. We believe entrepreneurship is a calling. It’s a way of life that offers people a level of autonomy and fulfillment that’s become difficult to find elsewhere in our economy. Most of our customers have left behind jobs they hated to take a chance on themselves. We want to make sure their boldness and self-belief gets rewarded.

This mission also extends to the way we are building the company. Every member of our team is an owner of the business and taking part in the founding process.

Faire is being built for entrepreneurs, by entrepreneurs.

Additional Information:

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.


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Location

100 Potrero Ave., San Francisco, CA 94103

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