IT Support Administrator - Contract Temp

| San Francisco
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You will play a key role in ensuring that our ecommerce location receives a consistent and exceptionally positive experience at all times. In order to make this possible the candidate will build strong relationships with a number of departments internally and maintain a high level of execution while managing different projects simultaneously both locally and remote user environments.

What You Get To Do Every Day

  • Provide the highest level of technical customer support to end users
  • Stage and deploy hardware, configure software
  • General help-desk support for the teams that work in our productivity center. This includes supporting photographers, authenticators, executive staff and warehouse technicians. Additionally, you will support our other locations and field sales agents in a remote fashion.
  • Manage, update and maintain records in the asset management tool
  • Create and Participate in individual and team trainings and meetings to ensure end knowledge is up-to-date
  • Create, Update and Maintain Retail IT SOPs and procedures
  • This position will be required to assist in both level 1 and management  support scenarios; as this is a senior role, you will be expected to mentor and teach the techs in a junior role

What You Bring To The Role

  • Self-motivated and able to work effectively both independently and part of a team
  • Minimum 3-5 years of helpdesk experience and/or Bachelor’s Degree
  • You must have expert knowledge in all of the following:  MacOS, iOS, Windows 10, Google (G-Suite), Microsoft Active Directory.
  • Past experience with Adobe Creative Suite 
  • Past experience working with ticket systems such as Zendesk or Servicenow
  • Experience with MDM platforms such as JAMF, WorkspaceOne, MobileIron 
  • Knowledge of VMware is a plus.
  • Understanding of basic networking principles is required.
  • Working knowledge of Active Directory.
  • Scripting skills such as python,  Bash and Powershell is a plus.
  • Experience implementing new platforms in a startup environment will be heavily considered.
  • Ability to solve problems that don’t have an out of the box solution. 

The RealReal is the world’s largest online marketplace for authenticated, consigned luxury goods. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service and direct shipping for individual consignors and estates. At our stores in LA, NYC and San Francisco, customers can shop, consign, and meet with our experts. At our 10 Luxury Consignment Offices, four of which are in our retail stores, our expert staff provides free valuations. Founded in 2011 and listed publicly in 2019 (Nasdaq: REAL), we’re growing fast and fundamentally changing the way people buy and sell luxury — a multi-billion dollar industry. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother’s room, and flexible work hours!

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements. 

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Location

Our HQ has a beautiful waterfront view along the Embarcadero near plenty of restaurants, outdoor seating areas, and transportation hubs.

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