IT Support Manager
Chime is the largest and fastest-growing player in the challenger-banking space, providing mobile and online banking technology in the U.S. on behalf of partner banks and facilitating over 10M accounts with no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer access to an award-winning bank account that doesn’t charge a ton of traditional bank fees, can give members early access to their paychecks, and enables members to grow their savings automatically. And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone.
We have one of the most experienced management teams in Fintech and have raised over $800M in funding from DST, General Atlantic, Iconiq, Coatue, Dragoneer, Menlo, Access, Forerunner, and others. If you’re looking to join a fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you.
About the Role
As the IT Support Manager at Chime, you will lead, mentor, and develop a diverse team of IT professionals. You can partner with any department to ensure that all aspects of IT Support and Infrastructure are accurate, efficient, repeatable, and robust. You’re great at driving operational improvements on an organization-wide level. You have a versatile background with a focus on both internal and external customers and teams and can work under unexpected and sometimes tight timelines. You’re able to build, develop, and manage a multi-functional team across multiple offices, and you thrive in collaborative environments. You also excel at tackling challenges independently. You have a solid technical background and the ability to give instructions to a non-technical audience.
Responsibilities
- Manage a team of technical support personnel within our IT Support team including hiring, performance management, and career development
- Establish metrics, monitor service level and response times and redirect team activities as needed
- Design, develop, implement and coordinate IT systems, policies, and procedures
- Develop and document new or improved support and operations processes
- Oversee the team managing hardware and software purchasing (including new employee onboarding technology setup)
- Maintain accurate Asset Management records
- Support Chime employees in resolving problems with IT, AV and Network systems
- Willingness to jump in and help out with support issues as needed
Requirements
- Minimum of five years of experience in managing technical service operations and a support team
- Experience with purchasing, inventory management, and budgeting
- Sound knowledge of information and communications technology fundamentals
- Experience with automating the resolution of IT issues and managing teams who want to find the root cause of every issue
- Ability to help Chime employees solve hardware and software problems with Apple and Windows products, including AV, laptops, and printers
- Experience working with Windows operating systems and virtual environments running on Mac OS
- Experience with hosted productivity and communication applications, including G-Suites, SSO, and the ability to train and support employees on their use.
- Demonstrated ability to be a great leader for IT Support Team
- Good verbal and written communication skills
- A positive, service-oriented attitude
What we offer
- Competitive salary based on experience, medical and dental benefits, as well as a 401k match.
- Free snacks and drinks, plus weekly catered lunches (when back in office!).
- Flexible vacation policy.
- Monthly happy hours and company events.
- A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service.
We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.