Pocket Gems seeks to build the greatest games and most compelling interactive entertainment in the world. That’s the mission our founders began with in an apartment above a pizza shop back in 2009 and it continues to inspire us today. Since then, we’ve grown to over 200 people in San Francisco, and with $155 million in backing from Sequoia Capital and Tencent, we’re constantly breaking new ground in mobile entertainment.

Our products have been downloaded over 450 million times by players around the world. In recent years, we’ve launched Episode, a mobile storytelling network and platform, and War Dragons, a visually stunning 3D real-time strategy game. As our community of players continues to grow, we’re committed to building diverse and inclusive environments across our teams, and in our games.

As Pocket Gems’ IT Systems Administrator, you will be responsible for addressing our company’s individual and collective IT needs. You will join a three-person team and be responsible for supporting our network and device management infrastructure, managing and automating our internal helpdesk, and improving internal processes. You should be extremely flexible, ready to tackle new challenges, comfortable working in a startup environment, and a great team player eager to collaborate and innovate within the mobile entertainment industry. 

What You’ll Do:

• Lead maintenance and operation of the Pocket Gems network
• Identify and explore new technologies which will help enhance the overall IT function
• Maintain our JAMF and VMware MDM solutions used to manage company devices
• Work within and improve upon our JIRA-based ticketing system
• Provide world class internal support on laptops, peripherals and accounts including setting up, configuring, and tracking machines
• Maintain and create documentation with an eye for improving processes
• Own or participate in high priority company projects which may include deploying a DLP solution, improve on network and endpoint monitoring or deployment of a RADIUS server

What You Bring to the IT Team:

• 4-8 years experience in an IT support role with a strong customer service orientation
• Self-motivated with a strong bias toward driving solutions and results
• Experience maintaining, upgrading, and deploying network infrastructure
• Ability to troubleshoot Windows issues down to the registry and networking level
• Understanding of OSI model and layers
• Comfort with cloud-based SAAS environments and Google products
• Strong project management skills, with ability to manage multiple projects simultaneously
• Excellent communication skills

Extra Gems for:

• Previous experience working in tech startups and/or the gaming industry
• Experience with JAMF, VMware workspace one, JIRA, Palo Alto firewalls, Cisco switches, Meraki or Ruckus wireless AP, Google Apps, github, perforce, AWS
• Experience with bash scripting and desire to automate tasks, ethical hacking

Pocket Gems is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.