Chime is the largest and fastest-growing player in the challenger-banking space, providing mobile and online banking technology in the U.S. on behalf of partner banks and facilitating over 10M accounts with no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer access to an award-winning bank account that doesn’t charge a ton of traditional bank fees, can give members early access to their paychecks, and enables members to grow their savings automatically. And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone.

We have one of the most experienced management teams in Fintech and have raised over $800M in funding from DST, General Atlantic, Iconiq, Coatue, Dragoneer, Menlo, Access, Forerunner, and others. If you’re looking to join a fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you.

About the Role

As the IT Systems Engineer at Chime, you will be responsible for the design and implementation of new features and customizations in the JIRA/Confluence suite. This includes maximizing performance, completing health checks, and supporting user requests. You will own all things Atlassian, collaborating with IT and across the entire business to make sure everyone is getting the most out of JIRA, Confluence, and connected platforms. You will see your impact immediately as you empower and facilitate teams from Engineering to PeopleOps to Workplace to get stuff done!

An ideal candidate would be an expert in Atlassian products, take pride in building custom tools to meet business needs, quickly diagnose issues, and balance user requests. If you are a self-starter and thrive in a cross-team collaborative environment, we want to hear from you.

Responsibilities

• Be a subject matter expert and administrator in all things Atlassian, including JIRA project, workflow, plugin, integration, Confluence, JIRA, and user permissions 
• Help to ensure our Chimers are using Atlassian products effectively for a rapidly growing organization
• Evaluate software updates, plugins, add-ons, and changes to JIRA and Confluence
• Write, build, and/or update scripts and workflows while maintaining Atlassian best practices
• Serve as an escalation point for the broader IT team and cross-functional groups in the business partners.
• Strive to mitigate technical issues and help propel effective use of the Atlassian platform
• Drive multiple projects (sometimes simultaneously) from start to finish, making a profound impact on the productivity and efficiency of our workforce
• Have fun with the team; help mentor and train others

Requirements

• 4+ years of experience as an IT Systems Administrator/Engineer in a rapidly growing company 
• Deep understanding of the platforms to implement best practice guidelines as well as troubleshoot performance issues
• Evaluated, tested, installed, and managed third-party add-ons and plugins
• Comfortable with Atlassian REST APIs
• Setup custom JIRA workflows, dashboards, and reports
• Integrated Atlassian tools with non-Atlassian applications like Slack, TeamCity, Gitlab
• Experience with JIRA ServiceDesk including automations such as connections to Confluence Questions
• Experience driving complex IT projects involving multiple stakeholders from start to finish
• Excellent understanding and experience with identity management (Okta, Active Directory, LDAP, Crowd)
• One or more of the following Atlassian Certifications: (ACP-100 Jira Administrator) (ACP-200 Confluence Administrator) (ACP-400 Jira Service Desk Administrator)
• Experience with vendor management and vetting products and services
• A passion for documenting all things and communicating clearly and effectively

What we offer

• Competitive salary based on experience, medical and dental benefits, as well as a 401k match.
• Free snacks and drinks, plus weekly catered lunches (when back in office!).
• Flexible vacation policy.
• Monthly happy hours and company events.
• A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service.

We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.