Junior Systems Administrator

| San Francisco
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Who we are:

MasterClass is transforming online education by enabling anyone in the world to learn from the very best.  We are deconstructing what makes an actor able to cry on demand, how an athlete defies gravity, and what it takes to write a bestseller.  Our online learning content is available to students anywhere anytime, which supports our mission to ignite the greatness in others.

We are a quickly growing VC-funded startup based in San Francisco.  We have created online classes taught by famous masters—Gordon Ramsay, Martin Scorsese, Serena Williams, Helen Mirren, Margaret Atwood, Annie Leibovitz, Steph Curry, Carlos Santana, Timbaland and many more to come.

Since launching in 2015, we have been growing our team. Apply now to find out more about what we are doing behind the scenes.

Job Summary:

MasterClass is looking for a Junior IT Systems Administrator to serve in a full time capacity. This role will be responsible for configuring and monitoring MDM Solutions and system Endpoint Security while ensuring issues with those systems are triaged and resolved in an effective and timely manner. This person will also be responsible for planning, implementation, maintenance, and execution of various projects related to current or future IT Systems. We are looking for a responsive, highly productive professional that is able to communicate effectively across all altitudes and brings a positive attitude to each situation.

Responsibilities of the role:

  • Support and manage MasterClass’ growing fleet of computers and users, and to ensure high SLA and uptime of those systems for our employees.
  • Work closely with IT Systems Admin Lead to develop a deep understanding of the current tools in place and the priority of new systems.
  • Develop a plan to select and implement a new Windows MDM solution that fits within MasterClass’ current systems architecture
  • Assist with strategic and security initiatives to lessen MasterClass’ InfoSec debt.
  • Lead the technical work of implementing a new Endpoint Security system.
  • Work and manage the Help Desk Queue tickets escalated from Help Desk Specialist Agents.

Requirements for the role: 

  • 3-6 years of experience within Information Technology
  • Familiarity with following tools and/or concepts: Windows/macOS MDM Administration, Android Device MDM Administration, IdP Management, Learning Management System experience, EndPoint Security support
  • Excellent problem solving skills and experience troubleshooting large distributed systems
  • A moderate understanding of scripting languages such as Powershell, Python, or Bash
  • “Yes” Attitude: Experience in navigating high pressure encounters and last minute changes
  • Ability to maintain detailed notes, documentation, and updates to staff and End Users

At MasterClass, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law. In addition, MasterClass will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special needs, we would like to know how we can better accommodate you.

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Location

MasterClass is located in the SOMA district of San Francsico. We are located between 3rd and 4th street with tons of public transportation nearby.

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