"The front page of the internet," Reddit brings over 430 million people together each month through their common interests, inviting them to share, vote, comment, and create across thousands of communities. Come for the cats, stay for the empathy.

We are looking for an enthusiastic Anti-Evil Operations Manager to lead our team in enhancing the overall health and user experience of the massive Reddit Community. If you are an expert in the ins-and-outs of the site and have exceptional people management skills, then we want to hear from you! This team is on the front lines working with our users every day, and additionally partners with our Product team to improve user experience.

Responsibilities:

• Directly manage and develop a team of Anti-Evil Operations Specialists
• Monitor and support the ongoing wellness of the Anti-Evil Ops team
• Use excellent judgment to determine user needs and make recommendations for appropriate solutions
• Identify process improvements and automation that will increase the capacity of the Ops team
• Work cross-functionally with Anti-Evil Product and Engineering teams to build and maintain Ops team systems and tools
• Act as a liaison between Anti-Evil Ops, Product, and Engineering to spearhead products and features that will enhance the safety of the Reddit community
• Communicate escalations with cross-functional partners, mobilizing the team to react swiftly and effectively to sensitive issues
• Perform analyses to identify meaningful data clusters of users based on usage patterns, actions taken and content interacted with
• Set and track team performance towards OKRs
• Contribute to Anti-Evil Ops’ overarching team strategy
• Exude patience and positivity in the Community and provide superb customer service
• Player-coach who is willing to assist with operational tasks as needed to support team goals

What We Can Expect From You:

• BA/BS degree with a strong academic record
• Minimum 5 years of relevant Safety Operations experience in social media and online communities
• Passion for people management, with at least 2 years of experience directly managing more than one report
• Strong analytical skills to assess the root cause of the problem and drive towards an appropriate solution
• Experience working with Product and Engineering teams to drive product and feature development
• Proven ability to identify and solve for gaps and weaknesses in processes and features
• Ability to excel and drive change in a dynamic, fast-paced operational environment