Manager of Business Systems

| San Francisco
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a little bit about us

We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with L’Oreal, LVMH, Bose, Nike and 650+ other brands. With offices in San Francisco, London, Paris, and Bangalore, together we've served over 400 million consumers worldwide across 7 billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate wins, baby showers, birthday parties, and everything in between.

the role

Our Business Application stack is moving out of its infancy and needs to be developed out to help keep pace with our hyper-growth organization. As a Manager of Business Systems, you will be dedicated to helping provide structure to our stack and all new technologies entering the ecosystem. This includes a wide range of responsibilities from owning our Salesforce architecture and infrastructure, to maintaining the integrations across systems (ZenDesk, Marketo, etc.), and driving the technology selection process and budgets. You will focus on strategy, governance and vendor management, and solution design and implementation. You will interface with business owners across sales, marketing, customer success, G&A, and product to ensure that all business needs are prioritized and met.

what you’ll do

  • Define, drive, and share the vision and long term strategy for Business Systems at Narvar - be the voice and face for our Business Systems
  • Serve as a partner for company-wide initiatives, working across divisions, translating complex business requirements into intuitive and intelligent platform solutions to support our business objectives
  • Own our business systems infrastructure - all the tools that we use to operate as a business (the architecture, layout, and usage of those tools)
  • Create and own software budget and vendor negotiation process
  • Manage contractor resources from requirements to implementation and testing
  • Help to define system and technical architecture governance with business stakeholders by identifying initiatives, evaluating technology, and promoting better use of solutions throughout the organization
  • Define architecture and standards for the technology selection process Own the end to end solution design and technical implementation of business systems projects
  • Review and understand current business gaps and provide recommendations and feedback around third party apps or additional Salesforce functionality to fill those gaps
  • Be the ‘go-to’ expert for technical guidance and architectural recommendations regarding designing, building, testing, deploying, and maintaining highly-available, scalable, and secure applications

what we're looking for

  • You have a Bachelor’s degree in Information Management, Computer Science/Engineering, or a related field
  • You have 5 years of experience in an enterprise technical architect role
  • You have 5 years of experience with information management learned principles
  • You have 5 years of experience with business to business systems
  • You have experience with computer engineering concepts including: 5 years of enterprise technical architecture; 5 years of experience with cloud, data and service-oriented architectures; 5 years of experience with business application systems/architectures - including solution frameworks and technologies from diverse vendors (e.g. Salesforce, Marketo, NetSuite, Greenhouse, etc.); 3 years of experience with advanced integration strategies; and 3 years of experience in Salesforce administration, design and best-practices
  • You have Salesforce certification
  • You must successfully complete a competency-based interview

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Location

633 Folsom St, San Francisco, CA 94107

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