Manager, Compliance QA

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We’re Coinbase. We’re the world’s most trusted way to join the crypto revolution, serving more than 89 million accounts in more than 100 countries. 

Our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web 3.0 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Ready to #LiveCrypto? Who you are:

  • You’ve got positive energy. You’re optimistic about the future and determined to get there. 
  • You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. 
  • You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
  • You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
  • You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
  • You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

As a Manager, Compliance QA on our Customer Experience Team you will be the first line of defense situated within the Quality Assurance function. The role will be responsible for leading a high functioning team of passionate QA EDD professionals who know their performance is essential to Coinbase achieving its mission of being the most trusted. You’ll help develop process excellence and provide meaningful control insights to the supported business through QA and process analysis.  You will positively impact our mission by upholding the integrity of quality data and utilising QA to develop strong feedback loops for continuous optimization. To be successful in this role you will need to be quick to learn the business, have an enthusiastic, positive attitude, and strong knowledge of CDD, EDD - BSA/AML and or JMLSG risk mitigating principals in addition to other regulatory requirements.

What You'll Be Doing (i.e., Job Duties) 

  • Develop QA EDD Programs that align with our business strategy, compliance, de-risk the business and meet the needs of our customers and expectations of our regulators.
  • Establish QA EDD metrics and Standard Operating Procedures  for new lines of business
  • Manage and lead EDD QA resource across Coinbase and Business Partner Outsourcing relationships
  • Partnering with Operations on initiatives to improve output  quality metrics and key risk indicators
  • Perform Root Cause Analysis to surface underlying systemic drivers of persistent opportunity areas of improvement
  • Maintain subject matter expertise and best practices related to the identification and mitigation of KYC, CDD, EDD and financial crime compliance risks
  • Cross functional leadership, partnering across Compliance Operations and the business for the purpose of ensuring EDD risk identified by QA is adequately mitigated.
  • Utilize an in-depth understanding of metrics and workflows in order to analyze and report on trends, issues, and quality defects
  • Collaborate with internal stakeholders to improve cross functional policies and workflows.
  • Responsible for driving quality for Coinbase CX by mentoring a team of quality analysts and providing insights to the team on workflows and best practices
  • Assist with compliance, internal audit or regulatory, Design Effectiveness Assessments and Operational Effectiveness Testing of relevant EDD books and records.


What We Look For In You (ie. Job Requirements)

  • Deep understanding of Anti Money Launder, Know Your Customer counterparty risk identification & mitigation principles.
  • Strong communication skills and presence: ability to interface with regulators and executive teams
  • Deep understanding of BSA / AML, CDD/EDD,  JMLSG, Sanctions, Fincen CDD, Travel Rule,  and Transaction Monitoring global regulatory requirements. 
  • Core competencies in Quality Improvement (Assurance, Control) and feedback loops.
  • Minimum of 5  years of relevant experience, preferably in financial services, technology, quality, and/or customer support.
  • Experience in project management and process improvements 
  • Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization
  • Strong planning skills; able to manage multiple priorities and tasks
  • Travel requirements up to 10% to Coinbase offices and vendor locations. 


Nice to haves

  • ACAMS or equivalent certifications
  • Advanced degree or equivalent  in business, finance or CX 
  • Advanced understanding of Google apps, JIRA, Salesforce Service Cloud.
  • Six Sigma Certified

PID_P32648

Please note that for employees based in the US, Philippines, Canada or Singapore, if your role requires you to be present in a Coinbase office or if you choose to be physically present in a Coinbase office or sponsored location, participate in any in-person gathering (including offsites) or engage in business travel sponsored by Coinbase, you will be required to be fully vaccinated (as defined by applicable law).  If you receive an offer, you will receive additional information about the grounds and process for an exemption.Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view Pay Transparency, Employee Rights and Equal Employment Opportunity is the Law notices by clicking on their corresponding links.  Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.    

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations[at]coinbase.com and let us know the nature of your request and your contact information.  For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

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