Who We Are

Sensor Tower is the leading solution for mobile marketers, app developers, and industry analysts who demand superior competitive insights into the mobile market economy.

We serve independent and Fortune 500 customers alike, spanning the mobile games, travel & hospitality, music, finance, and broadcast entertainment markets. Our suite of products consist of free, “SMB”, and Enterprise-tiered solutions including Store Intelligence, Usage Intelligence, Ad Intelligence, and App Intelligence.

We are a privately held company headquartered in San Francisco and was a member of AngelPad’s startup incubator program in 2013. Our insights are cited by the world’s leading news and finance publications, including the Wall Street Journal, The New York Times, Forbes, Fortune, Bloomberg, CNBC, The Washington Post, and Reuters. 

Role Summary

In this role, you will manage, mentor, lead and grow a team of five (and growing) Customer Success Specialists based in San Francisco and London. This team works with our entire customer base to ensure adoption and satisfaction. You will play an active role in helping each Customer Success Specialist meet their individual goals, while also driving towards our overall goal of increased adoption, health, and weekly active users. Your focus will be to drive customer adoption by advocating for your team and for our customers.

Responsibilities

• Lead a team of Customer Success Specialists in San Francisco and London 
• Provide support and coaching to the Customer Success team through weekly 1:1s and team meetings
• Create an environment that supports innovation and encourages the team to come up with opportunities for improving the customer experience
• Drive the adoption and growth of SensorTower by helping the team prioritize projects and daily tasks
• Be the voice of the customer by acting as a liaison between them and our engineering, marketing, product, and sales teams
• Ensure customer satisfaction throughout the support ticket process - including making sure that Service Letter Agreements are adhered to
• Support the growth and development of your team by recruiting, hiring, training and coaching top talent

Minimum Qualifications

• 2-5 years B2B SaaS Customer Success experience
• At least 1 year of experience managing a team or being a team lead
• Startup B2B SaaS experience is a must
• Excellent communication and presentation skills
• Passion for exceeding customer expectations and providing excellent customer experience

Ideal Qualifications

• Enjoys working in small, fast-paced teams where you can take initiative, theres lots of accountability, and you generate results every day
• Strong empathy and business acumen to understand customers' business and revenue/growth drivers
• Ability to learn SensorTower’s platform and API
• Experience helping direct reports remove barriers for customer adoption
• A passion for data analysis, mobile apps and/or mobile gaming

Why Join Sensor Tower?

• We were named one of the 50 Tech Companies to Know in 2020 by BuiltIn
• We have not raised any additional funding beyond our $1 million Seed round! Our continued success with no outside funding speaks to our product, market size, and most of all, our people.
• We have a birds-eye view of the entire mobile app ecosystem, and we keep our teams constantly abreast of the latest mobile app trends, news, and best practices.
• You align with our Core Values: Customer-Focused, Innovative, Continuously Learning, Action-Oriented, Respectful, Data & Metrics-Driven.
• We grant options to all of our employees because we recognize that everybody plays an integral role in our success; thus all employees should be invested in Sensor Tower (both figuratively and literally).
• We offer catered lunch and dinner everyday, unlimited PTO, opportunities to join corporate sports leagues, flexible work hours, 401K, Boba Fridays, Project Juice First Fridays, team trips (white water rafting, Hawaii, and weekend Tahoe mansion trips to name a few), and more

Sensor Tower is proud to be an equal opportunity workplace. 

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

If you have a disability or special need that requires accommodation, please let us know.